All Things Veterinary Podcast

Join the All Things Veterinary podcast as we shine a spotlight on the critical role of Client Service Representatives (CSRs) in today’s veterinary practices. Hear from our panel of experienced practice managers as they share their insights on how to train, support, and celebrate the people at the front desk.Show notes: Patterson Vet Academy : https://pattersonvetacademy.com/ VHMA Manager to Manager Podcast: https://www.vhma.org/education/podcast Contact the podcast team: [email protected]

Join the All Things Veterinary podcast as we explore best social media practices for your clinic. Hear from Patterson’s own social media manager, Aleks Boyd, on the approach to creating a “pawsome” social media presence, the same way you would approach hosting a successful party!Show Notes:Read 7 Ways to Improve Your Social Media here > https://www.qgdigitalpublishing.com/publication/?i=854567&p=30&view=issueViewerLooking for marketing support? > https://www.pattersonvet.com/services/lifelearn

Join the All Things Veterinary podcast as we break down the steps to launch your dream clinic. Hear from Carlos Nieto on financing, Amanda Topiol on legal considerations, Joe Flick on real estate, Chris Kwilecki on construction, and Rachel Noell on equipment selection. Show notes: Contact the podcast team: [email protected] More about banking with Carlos Nieto: https://www.bankofamerica.com/smallbusiness/business-financing/practice-solutions/veterinary-loans/Find real estate with Joe Flick: https://carr.us/Get an attorney with Amanda Topiol: visit healthcarebusinesslawfirm.com or email [email protected] Contractor services with Blue Frog: https://www.bfrog.net/ Clinic equipment essentials: https://www.pattersonvet.com/equipmentGet inspiration with clinic design: https://www.pattersonvet.com/services/clinic-design/inspiration Speak to a Patterson representative: 1.800.225.7911

Join the All Things Veterinary podcast as we talk with Shawn Wilkie, CEO of Talkatoo about how you can incorporate embracing change into leveraging technology at your practice.Show notes: Contact the podcast team: [email protected] Veterinary Innovation podcast: https://veterinaryinnovationpodcast.com/ Dictation tools: https://www.pattersonvet.com/software/practice-management/talkatoo-dictation Technology options: https://www.pattersonvet.com/software Continuing education: https://pattersonvetacademy.com/

In this episode, Jimmy and Debbie Boone, CVPM, dig into what great client service really means in a veterinary setting – and why it starts with your team’s philosophy, not just a smile at the front desk. From empowering receptionists to creating a strong team mission statement, Debbie shares real-world strategies to help veterinary practices turn everyday interactions into lasting client relationships.Show Notes:Contact the podcast team: >[email protected] more about client services: https://debbiebooneconsulting.com/North American Association of Veterinary Receptionists: https://naavr.org/ Hospitality in Healthcare book: https://debbiebooneconsulting.com/debbie-boone-cvpm-releases-her-latest-book/Recommended books: https://debbiebooneconsulting.com/recommended-books/CE offerings with PVA: https://pattersonvetacademy.com/Visit Pattersonvet.com for support and resources