Within the Trenches

• Within the Trenches Ep 624

  Ep 624 features Victoria, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web Episode topics – Navigating the massive APCO conference and its unique vendor hall experiences, including the mobile dispatch center "Thor" and wellness puppies Victoria’s journey from loss prevention to 9-1-1 dispatch and her first intense calls, including a tornado emergency and a deadly accident The challenges and mental toll of being a new dispatcher and the expectations of perfection in the role Learning about ACE accreditation, protocol-based dispatching, and the importance of quality assurance The impact of peer support and mental health resources, how Victoria overcame trauma with EMDR therapy, and her path to becoming an academy instructor after a life-changing leadership retreat If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 623

  Ep 623 features Mandi, a 911 professional out of Texas. Sponsored by INdigital - Facebook | LinkedIn | X | Web Episode topics – Mandi’s journey from a small Texas town to nearly 25 years in public safety, including jumping into dispatch right out of high school The challenges of moving from a tiny agency to a much larger city call center Honest discussion about early on-the-job “training” and the growth that comes from hard calls Memorable and unusual calls from the field—like the elderly lady who took care of business with her shovel Why professional growth, stepping out of your comfort zone, and connecting with others in the industry really matter If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 622

  Ep 622 features Jennifer, a 911 professional and Coordinator out of Texas. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – Jennifer’s first ever experience at a national public safety conference and her takeaways The value of networking, vendor halls, and unexpected wellness moments (like puppy therapy!) Transitioning from the military to dispatch, and what it’s like jumping into the field during COVID Developing the crucial “dispatch ear” and navigating high-pressure calls—including those she’ll never forget Advice for new dispatchers and the importance of staying resilient and open-minded in a tough profession If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 621

  Ep 621 features Brianna, a 911 professional out of Pennsylvania. Episode topics – Brianna’s unconventional start in public safety and how an EMT background led to a dispatch career Behind-the-scenes of dispatcher training, early challenges, and handling life-or-death calls Discussion of high-stress incidents, including a hostage situation that blurred the line between hoax and reality The evolving culture around wellness and mental health in 911 dispatch Brianna’s powerful personal “why” for serving in emergency communications and what she wishes she’d known at the start If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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• Within the Trenches Ep 620

  Ep 620 features Heidi, a 911 professional with Anoka County ECC out of Minnesota. Sponsored by INdigital - Facebook | LinkedIn | Twitter | Web Episode topics – The realities and challenges of starting a career in 911 dispatch decades ago How conference networking and volunteering can impact your career and growth The drastic changes in technology from paper logs to AI-assisted call management The importance of mental health support and culture change in emergency communications Memorable, high-impact calls and advice for those entering or working in the dispatch profession If you have any comments or questions or would like to be a guest on the show, please email me at [email protected].

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