CX Today

• Content Guru on Its Cloud Contact Center Differentiators, Wins, & Vision (Big Update)

  CX Today's Charlie Mitchell introduces a rundown of everything Content Guru, a prominent global contact center provider.And who better to have that conversation with than Sean Taylor, CEO of Content Guru.After some friendly intros looking back over Taylor's long tenure in the contact center space, the pair get into the weeds, discussing:Content Guru's Differentiators in the Crowded Contact Center SpaceIts Big Wins and Enterprise Success DriversContent Guru's Vision for the Future

  --------  

  42:15

  --------

  42:15
• The Latest on Salesforce & ServiceNow's $1.5BN Genesys Investment, NiCE-Cognigy, Five9's Departures

  Watch on YouTube.CX Today's Charlie Mitchell hosts a panel discussing trending news from across the customer experience space.Five prominent CX analysts join the panel to dissect each story.In this conversation, those analysts include:Liz Miller, VP & Principal Analyst at Constellation ResearchRebecca Wetteman, CEO & Principal Analyst at ValoirShelly Kramer, President & CEO at Kramer & CompanyMichael Fauscette, Founder, CEO & Chief Analyst at Arion ResearchFinbarr Begley, Senior Research Analyst at CavellDuring the discussion, they touch upon the following four news stories:Genesys Announces $1.5BN in Investment from Salesforce and ServiceNow Our panellists react to Genesys's $1.5BN in funding from two CRM giants, unpacking what it means for the market and future CCaaS-CRM integrations.NiCE Agrees $995MN Acquisition of CognigyCognigy is one of many conversational and agentic AI providers. So, why has NiCE broken the bank to acquire it? The analysts break it down.Five9 CEO Departs, Alongside Three Senior ExecsFive9 is in a state of flux. But, will it emerge in a better or worse position? The analysts share their take.Salesforce to Acquire Bluebirds Switching attention from service to sales, the industry experts break down Salesforce's acquisition and how its customers may benefit.Thanks for watching. If you'd like more like this, don't forget to SUBSCRIBE to our channel.You can also join in the conversation on our Twitter and LinkedIn pages.

  --------  

  32:59

  --------

  32:59
• Big CX News - The Latest on Agentforce 3, New AI Studios from NiCE & Genesys

  CX Today's Charlie Mitchell introduces the latest trending news from across the customer experience space.He's joined by four prominent CX analysts to unpack each story.In this edition, those CX experts include:Liz Miller, VP & Principal Analyst at Constellation Research Rebecca Wetteman, CEO & Principal Analyst at Valoir Shelly Kramer, President & CEO at Kramer & Company Finbarr Begley, Senior Research Analyst at Cavell During the conversation, they share insight into the three following news stories:Salesforce Launches Agentforce 3Less than a year after unveiling "Agentforce 1", Salesforce has introduced Agentforce 3. The analysts consider what's new and the permutations of launching several platform iterations in such short succession.NiCE & Genesys Release New AI StudiosIn June, NiCE unveiled CXone Mpower Agents, and Genesys debuted its Cloud AI Studio, allowing its customers to build autonomous AI agents. Our analysts give their take on these platforms and what differentiates them from similar industry announcements.Forrester Reveals That Customer Experiences in the US Have Hit a Record Low (Again!)Customer experiences have again hit record lows in North America. Mitchell & Co. consider why, discuss those dreaded customer service doom loops, and talk about the failures of modern CX metrics.

  --------  

  51:13

  --------

  51:13
• Big CX Update: Cyara

  In this edition of the Big CX Update, Floyd March sits down with Rishi Rana, CEO of ‪Cyara.Rishi shares his journey in the industry, how Cyara approaches the market, what typical implementation looks like, its approach to innovation, and what the future of CX looks like.Cyara is on a mission to redefine the future of CX with its holistic view of the space.

  --------  

  25:33

  --------

  25:33
• NiCE Interactions International: Everything You Can Expect from the Must-Attend CX Event

  CX Today’s Charlie Mitchell sits down with Simon Broadbent, SVP UKI & SAIL at NiCE, to preview one of the contact center industry’s biggest vendor events: NiCE Interactions International 2025. Together, they explore the biggest challenges facing contact centers today and how NiCE plans to help solve them through strategy, innovation, and real-world customer stories. In doing so, they discuss: What challenges are contact centers facing today? How NiCE is tackling these issues at Interactions International 2025 What else is there to enjoy? 

  --------  

  8:10

  --------

  8:10

Mais podcasts de Tecnologia

Podcasts em tendência em Tecnologia

Sobre CX Today