NCSEA On Location

• Behind Every Case Is a Story: Challenges, Rewards and Dedicated Professionals

  On today’s program, Scott Eder (Courtland Consulting) continues talking with dedicated professionals who navigate complex cases, balance legal and emotional challenges and make a real difference in families lives every day.  Listen as Scott hosts an engaging conversation with Gretchen Smith (Deputy Director of Establishment for Westmoreland County Domestic Relations in Pennsylvania).  Gretchen shares how she got started in child support, and worked her way up the ranks from caseworker, to Deputy Director of Establishment.  She talks about making a difference in the lives of individuals, and the appreciation and gratitude received from parents when they receive payments; and also some challenges and rewards of the job.

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• Inside Child Support: Caseworker Stories from Ohio

  What's it really like to be a child support caseworker anyway? In this episode, host Scott Eder (Courtland Consulting) sits down with Ohioan Amber Arter (Support Officer at CSEA, Franklin County Child Support) where she works to ensure families receive the support and resources they need. She is dedicated to helping parents understand their cases and achieve the best possible outcomes for their children.  Get an inside look at the day-to-day challenges and successes of being directly involved with child support casework. Amber shares how she got into the field, what keeps her motivated, self-care, and a window into how Ohio is serving families.  And by the way, today’s episode is the 200th episode of NCSEA On Location! 

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• Intersecting Drug Court Participation and Child Support Obligations: A Journey Through Monroe County, Wisconsin

  On today’s edition of On Location, Tim Lightner (eWorld Enterprise Solutions, Inc.) welcomes Pamela Pipkin (Director of the Monroe County, Wisconsin Child Support program). Learn how Pam got her start with the child support program, hear about some of her accomplishments and about the Monroe County, Wisconsin Child Support Program. Pam joins On Location today to talk about a subject, and an article that she wrote in the January 2025 NCSEA CSQ newsletter, titled “Intersecting Drug Court Participation and Child Support Obligations: A Journey Through Monroe County, Wisconsin”.  You will get to hear Pam discuss the journey between drug court and child support – to positively support families navigating substance use disorders and treatment court obligations, and who also have child support obligations.If you would like to talk further with Pam, please feel free to reach out to her at [email protected].  If you are an NCSEA member, please check out her article on this topic in the January 2025 NCSEA CSQ newsletter.

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• Navigating Military Child Support: Legal Insights with Kris Hilscher

  Military families face unique challenges when it comes tochild support, from frequent relocations and deployments to military pay structures. In this episode of On Location, Scott Eder (Courtland Consulting) hosts Kris Hilscher (a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers; and a partner with Sullivan& Hilscher Family Law in Raleigh, North Carolina).  Scott and Kris have an engaging conversation, where they break down the key issues affecting both custodial and non-custodialparents in the military -- all insights stemming from Kris's October article in the NCSEA CSQ. Discussion topics range from enforcement hurdles to the role of JAG, and how different military benefits impact child support obligations. Kristopher Hilscher is a board-certified family law specialist and fellow in the American Academy of Matrimonial Lawyers.  He is a partner with Sullivan & Hilscher Family Law in Raleigh, NC.  In addition to family law cases, he regularly serves as an expert consultant on military divorce cases and pension division, assisting attorneys nationwide on militarydivorce issues.  You can contact Kris at (919)832-8507 or [email protected].

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• Recognizing Women’s History Month within the Child Support Program (Part 2)

  On today’s program, Pat O’Donnell (of YoungWilliams) continues a very special topic, with another very special group of women on the podcast.  Join On Location as we conclude our salute to Women’s History Month highlighting women who continue to make significant contributions to the child support program.  Pat talks with Konitra Jack (Child Support Enforcement Director, Louisiana Department of Children and Family Services) and Erin Frisch (Michigan’s Title IV-D Director and Director of the Office of Child Support).  Konitra and Erin share who inspires and energizes them personally and professionally, and more.  This episode comes to you from Louisianna, Michigan and Illinois.

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