The CXChronicles Podcast

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #281, we welcomed Carl Lenocker, Senior Customer Success Executive at Splunk, based in San Francisco, CA. He is also the Chief Unicorn at Rockstar Unicorn Consulting. 
Carl has an interesting story as he's a a top-1% Customer Success Executive ($50M ARR) who built a career by owning relationships, telling the truth early, and tying outcomes to dollars—not dashboards.

He's also the author of Success Plan for Life, where he breaks down how the same principles used to protect multi-million-dollar enterprise accounts can be applied to career, wealth, love and long-term leverage.
In this episode, Carl and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.

**Episode #281 Highlight Reel:**

1. What it takes to be a top 1& CSM 
2. Bringing CX & customer success into your future investments
3. Where are things headed for CS in the next 1,000 days?

Click here to learn more about Carl Lenocker
Click here to learn more about Splunk
Huge thanks to Carl for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. 

For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". 

You know what would be even better?

Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!

Want to see how your customer experience compares to the world's top-performing customer focused companies? 
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles
Check out our Instagram @cxchronicles
Click here to checkout the CXC website
Email us at info@cxchronicles.com 
Remember To Make Happiness A Habit!!

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships. 
On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents. 
This also brought forward Josh Schachter, founder of UpdateAI and one of the first to build in post-sales AI, stepping in as SVP & GM of Atlas. 
Josh is a product thinker through and through – someone who’s lived the day-to-day pain of customer teams and built UpdateAI from that front-line perspective. 
In this episode, Josh and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.

**Episode #280 Highlight Reel:**

1. AI is here to amplify human effort, not replace it entirely
2. Defining & living your core business values
3. Learning from podcast interviews & conversations
4. Building a business into an acquisition target for larger companies
5. Learning from public companies & their NPS performance

Click here to learn more about Josh Schachter
Click here to learn more about Gainsight
Click here to learn more about UpdateAI
Click here to learn more about [UN] Churned Podcast
Huge thanks to Josh for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. 

For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". 

You know what would be even better?

Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!

Want to see how your customer experience compares to the world's top-performing customer focused companies? 
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles
Check out our Instagram @cxchronicles
Click here to checkout the CXC website
Email us at info@cxchronicles.com 
Remember To Make Happiness A Habit!!

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #280, we welcomed Josh Schachter, SVP @ Gainsight, Creator of [Un] Churned Podcast & Writing Book on how the world's most exceptional founders build businesses centered around human relationships. 
On July 21st, 2025 Gainsight announced it acquired Update.ai: Accelerating the Age of Atlas Agents. 
This also brought forward Josh Schachter, founder of UpdateAI and one of the first to build in post-sales AI, stepping in as SVP & GM of Atlas. 
Josh is a product thinker through and through – someone who’s lived the day-to-day pain of customer teams and built UpdateAI from that front-line perspective. 
In this episode, Josh and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.

**Episode #280 Highlight Reel:**

1. AI is here to amplify human effort, not replace it entirely
2. Defining & living your core business values
3. Learning from podcast interviews & conversations 
4. Building a business into an acquisition target for larger companies
5. Learning from public companies & their NPS performance

Click here to learn more about Josh Schachter
Click here to learn more about Gainsight
Click here to learn more about UpdateAI
Click here to learn more about [UN] Churned Podcast
Huge thanks to Josh for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. 

For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". 

You know what would be even better?

Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!

Want to see how your customer experience compares to the world's top-performing customer focused companies? 
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles
Check out our Instagram @cxchronicles
Click here to checkout the CXC website
Email us at info@cxchronicles.com 
Remember To Make Happiness A Habit!!

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #279, we welcomed Jack Siney, Co-Founder & Chief Revenue Officer at FrontRace. 
FrontRace brings together your team’s real activity data and connects it across systems, and apply powerful AI to reveal what’s working, what’s not, and what to do next.
This is the future of AI transformation: grounded in truth, built on your data, and tailored to how your company actually works.
In this episode, Jack and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.

**Episode #279 Highlight Reel:**

1. Leveraging & configuring your data to drive growth
2. Connecting your customer data across the whole journey
3. Understanding which metrics matter most
4. Ensuring your team understands what drives the business
5. Always be learning & course correcting

Click here to learn more about Jack Siney

Click here to learn more about FrontRace

Huge thanks to Jack for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & data configuration space into the future. 

For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". 

You know what would be even better?

Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!

Want to see how your customer experience compares to the world's top-performing customer focused companies? 
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles
Check out our Instagram @cxchronicles
Click here to checkout the CXC website
Email us at info@cxchronicles.com 
Remember To Make Happiness A Habit!!

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #278, we welcomed Ryan Wang, Co-Founder & CEO of Assembled based in San Francisco, CA.
Industry leaders like Etsy, Robinhood, and Stripe trust Assembled to provide customer-facing AI agents and workforce planning at scale. 
Assembled automatically resolves millions of interactions through chat, email, and phone while optimizing staffing for hundreds of thousands of support professionals. 
Their mission is to elevate customer support through AI-powered software that makes life easier for customers and employees.
In this episode, Ryan and Adrian chat through the Four CX Pillars: Team, Tools, Process & Feedback. Plus share some of the ideas that his team think through on a daily basis to build world class customer experiences.

**Episode #278 Highlight Reel:**

1. Building a high-performing team in the AI age
2. Shift towards AI-driven skill sets in the workforce
3. Creating a culture of continuous learning 
4. Focusing on customer feedback early & often
5. Keeping your team lean & flexible as you scale

Click here to learn more about Ryan Wang

Click here to learn more about Assembled

Huge thanks to Ryan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer experience & contact center space into the future. 

For all of our Apple & Spotify podcast listener friends, make sure you are following CXC & please leave a 5 star review so we can find new members of the "CX Nation". 

You know what would be even better?

Go tell your friends or teammates about CXC's custom content, strategic partner solutions (Hubspot, Intercom, & Freshworks) & On-Demand services & invite them to join the CX Nation, a community of 15K+ customer focused business leaders!

Want to see how your customer experience compares to the world's top-performing customer focused companies? 
Thanks to all of you for being apart of the "CX Nation" and helping customer focused business leaders across the world make happiness a habit!
Reach Out To CXC Today!
Support the show
Contact CXChronicles Today
Tweet us @cxchronicles
Check out our Instagram @cxchronicles
Click here to checkout the CXC website
Email us at info@cxchronicles.com 
Remember To Make Happiness A Habit!!