VAMP's Hidden Costs: Non-Settled Transactions and TC40 Reports
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology Karisse Hendrick dives deep into the latest developments surrounding Visa's Acquirer Monitoring Program (VAMP). As a seasoned e-commerce fraud fighter, Karisse breaks down the complex calculations and hidden implications of VAMP that every merchant, payment processor, and fraud analyst needs to understand. She reveals shocking new information about how TC40 fraud reports are being used in ways that may unfairly penalize merchants for fraud outside their control.Karisse explains how VAMP's risk threshold is calculated using both TC40 reports and chargebacks, potentially double-counting many fraud instances. She highlights how this incentivizes the use of costly fraud alerts while still leaving merchants vulnerable. Most alarmingly, Karisse shares insights from industry veteran Rick Clinch exposing how TC40 reports include fraud types like identity theft and account takeover that occur at the issuer level, yet still count against merchants in VAMP calculations. She questions the fairness of holding merchants accountable for fraud they have no visibility into or control over.The episode provides a masterclass in the intricate details of payment fraud monitoring, arming listeners with crucial knowledge as VAMP goes into effect. Karisse's passion for merchant advocacy shines through as she calls for more equitable fraud monitoring practices. Whether you're a fraud analyst, risk manager, or e-commerce leader, this episode is essential listening to understand the changing fraud landscape. Tune in to gain insider knowledge that could save your business from unfair penalties and empower you to push for positive change in the industry.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Impersonation Scams: How Retailers Fight Back
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology Podcast, Karisse Hendrick dives deep into the world of impersonation scams targeting major retailers and financial institutions. Drawing from an off-the-record conversation with a fraud expert at a large retailer, Karisse reveals insider strategies for combating these increasingly prevalent scams. She explores how fraudsters impersonate well-known brands like Amazon, Microsoft, and Best Buy to trick victims into purchasing gift cards or sharing sensitive information.The episode highlights innovative tactics used by retailers to shut down scam phone numbers and websites, monitor suspicious gift card activity, and work with law enforcement. Karisse also discusses the importance of training store employees to spot potential victims and implementing crisis training for fraud teams dealing with distraught customers. With impersonation scams on the rise, this episode provides invaluable insights for fraud fighters and consumers alike on recognizing and preventing these deceptive schemes. Tune in now to arm yourself with the latest knowledge on impersonation fraud and learn how major brands are fighting back.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Beyond Identity: The Multifaceted Nature of Application Fraud with Frank McKenna
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology Podcast, host Karisse Hendrick welcomes back fraud expert Frank McKenna to discuss the alarming rise in application fraud targeting digital banking and lending. They dive into recent research from Visa showing financial institutions are facing mounting losses as cybercriminals exploit digital platforms with sophisticated identity theft tactics. Frank provides expert analysis on why application fraud has skyrocketed, with 1 in 15 digital loan applications now being fraudulent compared to just 1 in 1000 for transaction fraud.The conversation explores key drivers behind this trend, including increased identity theft from data breaches, undetected first-party fraud, and the cultural acceptance of fraud as a way to exploit banks. Frank and Karisse discuss how digital lending has made it easier for fraudsters to submit mass applications using bots and stolen information. They also examine the 244% surge in digital document forgeries and 40% increase in deepfake biometric fraud attempts.Listeners will gain valuable insights into the limitations of relying solely on identity verification, the importance of layered fraud detection looking at multiple data points, and emerging schemes like "credit washing" where fraudsters exploit rules meant to protect human trafficking victims. Tune in to arm yourself with knowledge on the evolving application fraud landscape.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Fraud News Roundup: Scams, Application Fraud, and Credit Manipulation
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology Karisse Hendrick dives into the latest fraud news and trends impacting consumers and businesses alike. She kicks things off with a startling statistic - 96% of Americans are targeted by scammers every single week through emails, calls, texts, and social media. Karisse breaks down the different types of scams people face and provides expert tips on how to avoid falling victim.The episode then explores the surge in application fraud targeting digital banking, with Visa warning of a 244% year-over-year increase in digital document forgeries globally. Karisse explains how criminals are exploiting data breaches and using sophisticated identity theft tactics to commit first-party fraud, bust-out fraud, and third-party fraud. She emphasizes the need for financial institutions to deploy advanced fraud detection platforms and stronger KYC processes.Karisse also discusses how UK banks are being urged to strengthen anti-fraud measures for international payments, as scammers shift tactics in response to new reimbursement rules. The episode wraps up with a cautionary tale of a tech company sanctioned for facilitating cryptocurrency investment scams, highlighting the risks for businesses that enable fraud, even inadvertently.Tune in now to stay one step ahead of the scammers!Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Visa's VAMP Program: Latest Updates and Merchant Impact
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology Podcast, Karisse Hendrick dives deep into the latest updates to Visa's Acquiring Monitoring Program (VAMP). As a seasoned e-commerce fraud fighter, Karisse breaks down the complex changes to VAMP and what they mean for merchants, acquirers, and the payments industry.She explains how Visa has consolidated its fraud and dispute monitoring programs, adjusted thresholds, and introduced new rules around prevention tools. Karisse highlights key aspects like the double-counting of fraud disputes, changes to excessive thresholds, and new fee structures. She also provides valuable insights into how merchants can prepare, including leveraging chargeback prevention tools, refining dispute management strategies, and collaborating closely with acquirers. With enforcement set to begin in October 2025, this episode is essential listening for anyone involved in e-commerce payments and fraud prevention. Karisse's expert analysis cuts through the confusion surrounding VAMP and equips listeners with the knowledge they need to navigate these impactful changes. Don't miss this crucial update - tune in now to stay ahead of the curve in the ever-evolving world of payments fraud management.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".
Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.
On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!
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