AI vs. Scammers: Inside the New War on Fraud with Frank McKenna
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick and guest Frank McKenna dive into the cutting-edge world of AI-powered fraud prevention with special guest Brad Joffe, CCO of Apate AI. As scams and online fraud reach epidemic proportions, costing victims over a trillion dollars annually, Joffe reveals how his company is fighting back by deploying an army of AI bots to waste scammers' time and gather critical intelligence. Listeners will be fascinated to learn how these sophisticated voice and text bots, numbering in the tens of thousands, are able to engage scammers in realistic conversations while extracting valuable data like phone numbers, crypto wallets, and bank accounts. The episode features compelling audio examples of the bots in action, demonstrating their uncanny ability to mimic human speech patterns and frustrate would-be fraudsters. Joffe also provides insight into how major financial institutions like Commonwealth Bank are leveraging this technology to proactively combat scams targeting their customers. For anyone concerned about the rising tide of online fraud, this episode offers an intriguing glimpse into a promising new frontier of AI-assisted crime fighting. Tune in to learn how you can join the bot army and help turn the tables on scammers.To connect with Apate.AI 's Brad Joffe:https://www.linkedin.com/in/brad-joffe-3a404155/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Behind Amazon’s Counterfeit Crime Unit with Kebharu Smith
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology, host Karisse Hendrick sits down with Kebharu Smith, the Associate General Counsel and Director of the Counterfeit Crimes Unit at Amazon, to dive deep into the world of online counterfeiting. Kebharu Smith shares fascinating insights from his journey as a former prosecutor to leading Amazon's aggressive efforts against counterfeiters. Listeners will gain an insider's perspective on how Amazon is leveraging cutting-edge technology, partnerships with law enforcement, and innovative legal strategies to combat the global scourge of counterfeit products.The conversation explores Amazon's multi-pronged approach, including their billion-dollar investment in AI and machine learning tools, empowering brands through programs like Project Zero, and the Counterfeit Crimes Unit's relentless pursuit of bad actors through civil lawsuits and criminal referrals. Kebharu Smith reveals surprising successes in partnering with Chinese authorities to take down counterfeit manufacturers at the source. He also discusses new and evasive schemes like social media influencers promoting counterfeits, and how Amazon is adapting to stay ahead of fraudsters.Perhaps most compellingly, Kebharu Smith emphasizes that counterfeiting is far from a victimless crime, often intertwined with human trafficking, terrorism financing, and other serious offenses. This episode is a must-listen for anyone interested in e-commerce, brand protection, cybercrime, or the intricate world of online fraud prevention. Tune in to understand the high-stakes battle being waged to keep online marketplaces safe and trustworthy for consumers and brands alike.To connect with Kebharu on LinkedIn:Kebharu SmithAmazon's Annual Brand Protection Report:https://trustworthyshopping.aboutamazon.com/2024-brand-protection-reportFraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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Targeted, Tricked, and Tracked: The Modern Anatomy of Fraud
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of the Fraudology podcast, host Karisse Hendrick dives deep into the latest developments in online fraud and cybersecurity. She kicks things off with a shocking revelation about a major data breach at McDonald's, where weak password practices exposed 64 million applicant records. This serves as a stark reminder of the importance of basic cybersecurity measures like strong passwords and multi-factor authentication.Hendrick then shares alarming new data showing a 20% increase in credit card fraud losses over the past 15 months, highlighting the growing threat landscape. But the most fascinating segment features an in-depth look at what happens when your personal data is leaked online, as told through the firsthand experience of fraud researcher David Miman. After being "doxxed" by cybercriminals, Miman was able to track how his stolen identity was exploited over time - from immediate attempts to open fraudulent accounts to more targeted schemes months later. His story provides rare insight into the lifecycle of stolen data in criminal networks.The episode wraps up with a heartbreaking account of an elaborate imposter scam that cost one woman her entire retirement savings. Through interviews with the victim, Hendrick breaks down how the scammers built trust over time and exploited the victim's compassion to steal nearly $600,000. Listeners will come away with a deeper understanding of today's fraud landscape and practical tips to protect themselves.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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16 Billion Passwords Leaked, AI Fraud Fighters, and a Scammer’s Dream Home
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmichost Karisse Hendrick dives deep into the latest fraud news and cybersecurity threats shaking up the digital landscape. The episode kicks off with a jaw-dropping "What the Fraud" story about a Florida inmate who orchestrated a $1.2 million fraud scheme from behind bars, highlighting the ingenuity and audacity of modern fraudsters. Karisse then unpacks the staggering revelation of 16 billion exposed passwords in what's being called the largest data breach in history. This massive leak poses unprecedented risks for account takeovers, identity theft, and targeted phishing attacks.The host explores the implications for both consumers and businesses, offering practical advice on protecting accounts and sensitive information. Karisse also examines emerging threats from state-sponsored hackers, particularly those affiliated with Iran, and their potential impact on critical infrastructure. The episode covers Europol's takedown of a major crypto investment fraud ring and MasterCard's innovative use of AI to combat card fraud. Rounding out the news, Karisse discusses how countries like Singapore and Australia are implementing novel approaches to fight scams, including giving police power to freeze suspected victims' bank accounts.This information-packed episode is a must-listen for anyone concerned about online security, from individual consumers to fraud-fighting professionals. Karisse's expert analysis and actionable insights provide listeners with the knowledge they need to stay ahead of evolving fraud tactics.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
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VAMP's Hidden Costs: Non-Settled Transactions and TC40 Reports
Fraudology is presented by Sardine. Get your tickets to Sardine[Con] and end the scamedmicIn this episode of Fraudology Karisse Hendrick dives deep into the latest developments surrounding Visa's Acquirer Monitoring Program (VAMP). As a seasoned e-commerce fraud fighter, Karisse breaks down the complex calculations and hidden implications of VAMP that every merchant, payment processor, and fraud analyst needs to understand. She reveals shocking new information about how TC40 fraud reports are being used in ways that may unfairly penalize merchants for fraud outside their control.Karisse explains how VAMP's risk threshold is calculated using both TC40 reports and chargebacks, potentially double-counting many fraud instances. She highlights how this incentivizes the use of costly fraud alerts while still leaving merchants vulnerable. Most alarmingly, Karisse shares insights from industry veteran Rick Clinch exposing how TC40 reports include fraud types like identity theft and account takeover that occur at the issuer level, yet still count against merchants in VAMP calculations. She questions the fairness of holding merchants accountable for fraud they have no visibility into or control over.The episode provides a masterclass in the intricate details of payment fraud monitoring, arming listeners with crucial knowledge as VAMP goes into effect. Karisse's passion for merchant advocacy shines through as she calls for more equitable fraud monitoring practices. Whether you're a fraud analyst, risk manager, or e-commerce leader, this episode is essential listening to understand the changing fraud landscape. Tune in to gain insider knowledge that could save your business from unfair penalties and empower you to push for positive change in the industry.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.
If you work in online fraud prevention, chances are you've caught the "bug". The bug that makes you passionate about identifying & preventing cybercriminals from getting away with stealing from your company, or your client's companies. Most people who have made cyber-fraud their career have the perfect balance of analytical and social skills, a strong sense of justice and the curiosity that will drive you to go down every path of information until you "crack the case".
Just like sociology is the study of social behavior, and psychology is the study of human behavior, Fraudology is the science and study of fraud.
On the Fraudology podcast, long-time online fraud expert, Karisse Hendrick will dive into all areas of Fraudology from the perspective of a fraud-fighter. With guests ranging from former cybercriminals to fraud-fighters at Fortune 500 companies to law enforcement and others, you will no doubt be entertained, while learning a lot about fraud & other forms of abuse prevention!
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