A podcast by 37signals about the better way to work and run your business. The REWORK podcast features the co-founders of 37signals (the makers of Basecamp and ...
There are no full-time managers at 37signals, but that doesn't mean the company is void of mentorship. In this episode of The REWORK Podcast, host Kimberly Rhodes chats with Principal Programmer Jeffrey Hardy as he breaks down the company’s focus on peer-to-peer mentorship. They discuss hiring practices that allow for less management and what mentorship looks like amongst the team.Key Takeaways:00:42 – Meet Jeffrey Hardy, Principal Programmer02:09 – The evolution of 37signals' management structure05:19 – Replacing managers with mentors10:53 – How hiring impacts the ability to operate without managers13:35 – The power of seeking entrepreneurial experience15:10 – A day in the life of a mentor17:40 – Tips for being a better mentorLinks and Resources:Books by 37signals30-day free trial of HEYSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X
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24:30
Blogging Isn't Dead
Does blogging still matter in tech? In this episode of The REWORK Podcast, host Kimberly Rhodes chats with 37signals' Principal Programmer Jorge Manrubia about why blogging is very much alive. They dig into the history of the 37signals developers blog, the company's process for contributions, and the added benefits this communication tool provides. Key Takeaways:00:50 – Meet Jorge01:03 – The history of the 37signals developers blog02:25 – The process — who contributes and how topics are decided05:09 – Benefits of writing on the blog and sharing content with the public07:40 – What to consider when starting a company blog09:43 – Sharing code isn’t as revealing as you might think11:28 – Secondary benefits of sharing your content13:30 – What’s next for the blog?Links and Resources:The 37signals Dev BlogBooks by 37signals30-day free trial of HEYSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X
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14:55
Building a Community
There is a way to bring your customers together in a meaningful way. In this episode of The REWORK Podcast, host Kimberly Rhodes welcomes 37signals' Support Team members Merissa Dawson and Ashley Bowe to discuss how the Basecamp Community came to life. They describe how they've connected with Basecamp customers and how they've connected customers with each other. They also offer a few tips for anyone looking to start their own community of customers and company enthusiasts.Key Takeaways:00:40 – Meet Merissa and Ashley from Basecamp Support01:54 – The Basecamp Community origin story05:03 – The Community as a place for sharing and collaboration07:20 – The 37signals team role within the Community09:08 – Starting a community without fear of failure13:27 – Tips for starting your own community of users and fansLinks and Resources:Join the Basecamp Community"Launch: 37signals Answers" from Signal v. NoiseHow Decent Espresso uses multiple tools in a single Basecamp projectBooks by 37signals30-day free trial of HEYSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X
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18:58
Support is a Feature
Customer support is more than just a department — it’s a core feature of any great product. In this episode of The REWORK Podcast, Kimberly Rhodes chats with Chase Clemons, Head of Customer Support at 37signals, about the company's view of support as a product feature. They discuss 37signals' approach to helping customers, the value of ongoing training, and how AI can fit into support strategy without sacrificing the personal connection.Key Takeaways:00:37 – Chase Clemons, Head of Support at 37signals02:12 – Customer Support is a feature, not a cost center.04:09 – Support should focus on the customer experience06:36 – Using case studies to train your support team07:49 – Team members are trusted to use good judgment09:58 – Maintaining a friendly, conversational tone with customers11:27 – Measuring success in Customer Support14:12 – AI vs. the human element in Support17:25 – Encourage customers to reach outLinks and Resources:Books by 37signals30-day free trial of HEYSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X
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20:43
Hire When It Hurts
Wondering when it’s the right time to grow your team? In this episode of The REWORK Podcast, 37signals' co-founders Jason Fried and David Heinemeier Hansson chat about their “hire when it hurts” approach as described in their book REWORK. They cover why you shouldn’t rush into bringing someone on board, how to know when there's a critical business need, and how to seize the moment when the right people show up.Key Takeaways:00:38 – Try tackling projects with the team you already have before hiring02:43 – Some roles don’t call for a full-time position07:33 – Knowing the difference between an actual staffing shortage vs. just being busy09:48 – A workload spike doesn’t always mean it’s time to expand12:33 – Snagging available talent early if you’re already planning to hire soon15:35 – One open position can become multiple hires when the talent pool is just rightLinks and Resources:Books by 37signals30-day free trial of HEYSign up for a 30-day free trial at Basecamp.comHEY World | HEYThe REWORK podcastThe Rework Podcast on YouTubeThe 37signals Dev Blog37signals on YouTube@37signals on X
A podcast by 37signals about the better way to work and run your business. The REWORK podcast features the co-founders of 37signals (the makers of Basecamp and HEY), Jason Fried and David Heinemeier Hansson sharing their unique perspective on business and entrepreneurship along with host Kimberly Rhodes.
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