Turn Skeptics into Champions: Fostering Trust in Healthtech
In this episode of Hard Problems, Smart Solutions from Newfire, host Will Crawford explores the intricacies of building and scaling digital health platforms with Alexis Levine McKenna, Digital Health Product Leader and former Chief Product and Technology Officer at Huddle Up Care. Alexis discusses the importance of integrating clinician and patient feedback into product development, maintaining compliance in healthcare, and leveraging AI to augment, rather than replace, clinical roles. She highlights the significance of rigorous documentation, cross-functional collaboration, and a user-centered approach in navigating the evolving landscape of digital health. The conversation also delves into Alexis's career trajectory, offering insights into achieving scalable technology solutions and driving clinical outcomes while addressing commercial realities.
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45:27
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45:27
AI With Purpose: How to Build Products that Matter
In this episode of “Hard Problems, Smart Solutions: The Newfire Podcast,” Newfire’s VP of Data & AI, Gordon Wong, sits down with Lauren S. Moores, AI Catalyst and Strategic Advisor, better known as the Data Queen, to talk about the real-world impact of AI, and what it takes to move from buzzwords to meaningful product outcomes. With over 30 years of experience in data innovation, Lauren shares insights on the critical role of context and storytelling in utilizing Large Language Models (LLMs), the evolving landscape of healthcare data, and the future of AI strategy. The conversation covers her experiences across various industries, practical advice on data strategy, the impact of generative AI, and the importance of focusing on the business problem at hand. Lauren emphasizes the need to stay curious, ask why, and continuously innovate to build meaningful solutions.00:47 Introduction to the Podcast and Guest01:32 Lauren Moores: The Data Queen07:18 Challenges and Innovations in Healthcare Data10:15 The Role of AI in Drug Development and Food Science18:16 Wearables and Personal Health Data22:01 AI Strategy vs. AI Theater27:49 Adapting Systems for AI28:48 Challenges in Healthcare AI31:26 The Importance of Storytelling in Data35:38 Skills for Future Data Professionals38:59 Building Effective Data Teams42:35 The Role of BI Tools49:22 Misconceptions About AI in Healthcare50:13 Final Thoughts and Advice
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55:15
Building in Healthtech: Product Strategies for Innovators
From scaling D2C mental health platforms to driving value-based care models, Omar Mousa has seen it all. In the latest episode of “Hard Problems, Smart Solutions: The Newfire Podcast,” Omar joins host Brendan Iglehart, Staff Healthcare Architect at Newfire, to unpack the challenges and lessons from building healthtech products at every stage of growth.Omar, who most recently served as VP of Product and Engineering at Ventricle Health, shares his perspective on product-market fit, go-to-market experimentation, and making smart build-vs-buy decisions in healthcare. Brendan and Omar discuss Omar’s experiences across various health tech companies, the lessons he has learned about product development in the sector, and the challenges of navigating both direct-to-consumer and clinical product environments. The conversation delves into topics such as the importance of focusing on core business areas in build versus buy decisions, the role of technology in enhancing patient care, and strategies for effectively engaging patients in value-based care models. Omar also shares his thoughts on the evolving landscape of health tech and the impact of AI on handling unstructured data. Tune in to gain strategic insights on scaling health tech operations and developing impactful healthcare products.00:00 Introduction to Hard Problems, Smart Solutions00:38 Guest Introduction: Omar Mousa01:37 Omar's Career Journey in Healthcare Technology08:40 Challenges in Healthcare Technology15:51 The Role of AI in Healthcare17:51 Navigating Healthcare's Complex Stakeholder Mix22:47 Gathering and Utilizing User Feedback24:03 User Feedback and Instrumentation24:53 Patient Reported Outcome Measures25:32 Build vs Buy Decisions in Product Development27:03 Challenges of Buying All Solutions28:37 Pitfalls of Building All Solutions30:01 Advantages of a Hybrid Approach30:27 Stages of Company Growth and Product Strategy32:26 Considerations for Buy Decisions36:13 Considerations for Build Decisions37:34 Navigating D2C vs Clinical Product Development39:02 Improving Patient Engagement in VBC Workflows43:21 Final Thoughts and Contact Information
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How Standards Drive Innovation
In this episode of Hard Problems, Smart Solutions, host Will Crawford, Head of Advisory Services and CTO at Newfire Global Partners, converses with Dr. Paulo Pinho, a practicing physician and seasoned health informaticist. Dr. Pinho shares his diverse career journey, combining clinical practice, payer technology, and entrepreneurship. In this episode, you will gain insights into:Why interoperability remains elusive despite decades of effort (hint: legacy systems + fragmented incentives).How standards like SNOMED, LOINC, and ICD-10 evolved and why they often fall short for real-world care.What clinicians really need from AI tools (and why trust, not just tech, is key to adoption).How ambient listening and NLP are reshaping clinical documentation and enabling better decision-making.Why data equity matters and how biases in healthcare documentation can quietly undermine even the best machine learning models.Concrete examples of innovation: from COVID test standardization to fall risk modeling using multi-source data.00:00 Introduction to the Podcast00:18 Meet Dr. Paulo Pinho00:36 The Evolution of Healthcare Standards02:44 Challenges in Data Standardization06:32 Advances in Medical Knowledge12:23 AI in Healthcare: Opportunities and Challenges23:54 The Role of Coding Systems in Healthcare26:19 Success Stories in Healthcare Technology40:04 Equity and Access in Healthcare43:31 Advice for Clinicians and Non-Clinicians in Health IT48:35 Conclusion and Future Topics
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Unforeseen Consequences: The Power of (Accurate) Provider Directories
In this episode of Hard Problems, Smart Solutions, the Newfire Podcast, host Brendan Iglehart, Staff Healthcare Architect at Newfire Global Partners, discusses the critical role of accurate provider directories in healthcare with Ron Urwongse, co-founder of Defacto Health. Ron, an expert in healthcare data interoperability, shares his journey and insights into the development and optimization of provider directories. The conversation covers the intersection of various healthcare stakeholders, the importance of data accuracy, regulatory impacts, and the future of healthcare data standards. Listeners are provided with actionable strategies for navigating healthcare interoperability and enhancing operational efficiency and patient care outcomes.00:00 Introduction to Hard Problems, Smart Solutions00:37 Meet Ron Urwongse: Pioneer in Healthcare Data03:28 The Importance of Accurate Provider Directories08:30 Regulatory Impact on Provider Directories13:15 Challenges and Innovations in Data Standards25:08 Future Trends in Healthcare Data30:16 Actionable Strategies for Organizations33:13 Conclusion and Final Thoughts
Sobre Hard Problems, Smart Solutions: The Newfire Podcast
Join Newfire’s engineering, product, data, and people experts as they tackle today’s most pressing technology questions alongside industry leaders from some of the world’s most notable companies. This is where the hard problems you’re facing finally get the smart solutions you were looking for.
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