Innovation Unplugged

Episode 88 of Innovation Unplugged explores how Flawless Delivery strengthens frontline workforce training by centering empathy, communication, and engagement—skills that elevate performance across the hospitality industry. Guests Dr. Ryan-Cate Gibson and Thea Harvey-Barrett discuss how this human-skills training pairs seamlessly with Skills for Success hospitality courses in food and beverage, hotel operations, and barista service, creating a well-rounded professional development pathway. Together, these complementary offerings equip colleges to deliver high-quality, industry-relevant training that improves morale, retention, and customer experience for hospitality professionals.

This episode of Innovation Unplugged highlights how the City of Foley invested in its people through CDL training delivered in partnership with Bishop State CommunityCollege and Skills for Success. City employees share what it meant to commit to training during time off, the discipline required to succeed, and how earning a CDL strengthens both their careers and public service. It’s a powerful look at how workforce investment, culture, and leadership come together to deliver real community impact.

In this episode of Innovation Unplugged, Houston Blackwood and Matt Heaton talk with Ebony Horton Bradley about why leadership is less about position and more about thestories we tell. Drawing on her background in journalism and higher education, Ebony unpacks how presence, humility, and narrative shape culture, motivate teams, and bringmission statements to life. This conversation challenges leaders to think beyond metrics and focus on the impact their words and actions leave behind.

In Episode 85, host Houston Blackwood and Matt Heaton sit down with Joseph Metz, Skills for Success Coordinator at Coastal Alabama Community College, to explore how workforce training is opening doors for students, job seekers, and individuals in recovery or correctional settings. Joseph shares his journey from recruiting to workforce development and the passion that drives his work. He discusses how Skills for Success courses at Coastal are helping students gain confidence, earn credentials, and step into careers with real opportunity.This episode offers a look at how genuine support, practical training, and a commitment to opportunity can change lives across Alabama’s communities.

In Episode 84, host Houston Blackwood meets with Doug Layton, who shares his extraordinary journey from serving a 20-year prison sentence to rebuilding his life through hard work, humility, and second chances.Doug opens up about his struggles, the events that led to a life sentence, and the moment everything changed. After walking out of prison, he faced the challenges of reentry head-on like securing his first job, taking on side work, and eventually earning his CDL.His story is a powerful reminder of resilience, redemption, and the opportunities that open when someone is willing to start again. This episode shines a light on what’s possible when communities support second chances and individuals commit to rebuilding their lives one step at a time.