McKinsey Talks Operations

Warranty and goodwill costs at automotive OEMs have climbed more than 40 percent in recent years, now representing as much as two to three percent of total sales for many manufacturers. With billions of dollars at stake each year, these costs have become a strategic priority.
In this Voices On episode of McKinsey Talks Operations, our deep-dive series featuring expert perspectives on the topics shaping operations today, host Daphne Luchtenberg speaks with Andreas Haunreiter, an associate partner in McKinsey's Munich office, to explore how automotive OEMs can reduce warranty and goodwill costs through stronger cross-functional management, smarter repair and supplier strategies, and the use of better data and AI-enabled processes to unlock significant improvements in profitability and operational performance.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey's Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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A quarter of America’s $3 trillion in annual manufactured imports face multiple trade dependencies, related to national security, geopolitically distant trading partners, or concentrated suppliers. Addressing these vulnerabilities by ramping up domestic production and upstream supply chains would require an estimated $2 trillion in investment. But funding may be the easy part, with talent, energy infrastructure, and supplier ecosystems posing even greater constraints on future competitiveness.
In this episode, host Daphne Luchtenberg is joined by Rebecca J. Anderson, senior fellow at the McKinsey Global Institute, and Mike Conway, a McKinsey partner who advises industrial companies, to unpack new research on America’s manufacturing vulnerabilities. They explore where the US is most exposed and what proactive companies are doing now to build resilience and position for growth.
McKinsey Talks Operations has much more content to offer on the Operations topics that connect strategy with lasting success. Visit www.McKinseyTalksOperations.com to explore events and insights from McKinsey's Operations Practice, and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Global Business Services (GBS) is being redefined in the age of AI. Agentic technology is enabling GBS to move beyond traditional automation and expand as it becomes the operational backbone of AI transformation in many organizations. So what should organizations think about the future of GBS to come out ahead?
In this episode, Christian Johnson speaks with McKinsey partners Heiko Heimes and Josh Peters. They explain why GBS is strategically placed to own workflow orchestration and the talent implications of AI transformation. They also tackle one of the most pressing strategic questions facing operations leaders today: should you automate first or right-shore first, and how do you decide?
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey's Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Supply chain leaders have invested heavily in technology over the last few decades and were among the earliest adopters of AI. Yet despite 90% of companies reporting AI use, only 7% have successfully scaled it. For many, supply chain execution remains manual, fragmented, and slow. What separates the companies that have scaled AI from the 90% still stuck in pilot purgatory? And why aren't more organizations seeing meaningful returns?
In this episode, host Christian Johnson speaks with Rahul Shahani, a Partner in McKinsey's Operations Practice and AI and technology enablement leader for manufacturing and supply chain, and Kapil Dev Bansal, an Associate Partner and global leader for agentic AI in manufacturing and supply chain. Together, they explore why domain-level workflow orchestration outperforms traditional use-case thinking, and how companies can generate durable value instead of launching yet another stalled pilot.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey's Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
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Europe’s productivity challenge is becoming increasingly difficult to ignore. Strained supply chains, rising costs, and intensifying global competition are putting mounting pressure on operations leaders to act decisively. Without bold action, Europe risks falling behind for decades to come. So what will it take for European leaders to reignite the continent’s productivity growth?
In this episode, host Christian Johnson speaks with Dr. Ruth Heuss, senior partner and co-leader of McKinsey’s global operations practice and Dr. Jan Mischke, a partner at the McKinsey Global Institute. Together, they discuss the technologies reshaping operations today—and where Europe still has an opportunity to lead.
McKinsey Talks Operations offers more insights at the intersection of strategy and execution. Visit www.McKinseyTalksOperations.com to explore upcoming events and thought leadership from McKinsey’s Operations Practice and join the McKinsey Talks Operations community. You can also connect with us on LinkedIn at www.linkedin.com/showcase/mckinsey-operations.
See www.mckinsey.com/privacy-policy for privacy information