Demystifying Scam Fog: You Can't Fix What You Don't Measure, A Conversation with Peter Tapling, Managing Director PTap Advisory
🎙️ Episode Title: Demystifying Scam Fog: You Can’t Fix What You Don’t Measure 👤 Guest: Peter Tapling, Managing Director at PTap Advisory 🎧 Host: Ayelet Biger-Levin, ScamRangers🔍 Episode Overview:How can you solve a problem you’re not measuring?In this episode, we tackle one of the biggest blind spots in scam prevention: data classification. Peter Tapling — identity and fraud prevention pioneer — joins Ayelet to unpack why “just calling it a loss” won’t cut it anymore. From romance scams to investment cons, if we’re not labeling the type of scam, we’re missing the patterns that could help us prevent them.We also explore: The difference between authorized and unauthorized fraud — and why it matters Why financial institutions must own their phone numbers like intellectual property How social engineering beats traditional education The power of slowing down payments — and the psychology behind it Detecting mule accounts, synthetic identities, and spotting patterns The role of scam classifiers and information sharing models📌 Resources Mentioned: [Scam Classifier Model – Federal Reserve Bank of Boston] https://fedpaymentsimprovement.org/strategic-initiatives/payments-security/scams/scamclassifier-model/ [Scams Information Sharing Work Group – Fed Boston] https://fedpaymentsimprovement.org/news/blog/sharing-information-on-scams-to-improve-fraud-mitigation/ [Biocatch blog: 9 Types of Mule Accounts] https://www.biocatch.com/blog/the-mules-among-us [Aspen Institute Financial Security Program] https://fraudtaskforce.aspeninstitute.org/🔗 Connect with Peter Tapling: https://www.linkedin.com/in/ptap/ 🎙️ More from RangersAI: https://www.linkedin.com/company/rangersai/ 🌐 Learn More: https://www.rangersai.com/This podcast is hosted by Ayelet Biger-Levin, who has spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. Ayelet created this podcast to talk about the human side of scams and to learn from those dedicated to advocating for scam victims and taking action against fraud. Be sure to follow Ayelet on LinkedIn: https://www.linkedin.com/in/ayelet-biger-levin/ Learn more about her work at RangersAI: https://www.rangersai.com/
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How Australia Slashed Scam Losses by 30% & What's Missing in the U.S., A Conversation with Ken Palla, Former Director, MUFG Union Bank
In this episode of ScamRangers, host Ayelet Biger-Levin welcomes back fraud and financial crime expert Ken Palla to discuss the evolving global response to scams. They dive into Australia’s groundbreaking Scam Prevention Framework, lessons from the UK’s Contingent Reimbursement Model and Online Safety Act, and why the U.S. lags behind in fraud prevention. Ken shares insights on the need for ecosystem-wide collaboration, financial institutions' role in scam prevention, and the regulatory challenges hindering progress in the U.S.Tune in to learn: How Australia reduced scam losses by nearly 30% in one year The UK’s mandatory scam reimbursement regulation and its implications Why financial institutions must take a proactive role in scam prevention The challenges and opportunities for data sharing and fraud controls in the U.S. The rise of AI-driven scams and what banks can do to protect their customersLinks Mentioned in This Episode: Ken Palla on LinkedIn: https://www.linkedin.com/in/ken-palla-09b585/ Ken Palla’s Blog on the California Senate Hearing: https://www.biocatch.com/blog/california-senate-scam-prevention Aspen Institute Financial Health Task Force : https://fraudtaskforce.aspeninstitute.org/ Latest FTC Scam Statistics Report?: https://www.ftc.gov/news-events/news/press-releases/2025/03/new-ftc-data-show-big-jump-reported-losses-fraud-125-billion-2024This podcast is hosted by Ayelet Biger-Levin, who has spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. Ayelet created this podcast to talk about the human side of scams and to learn from those dedicated to advocating for scam victims and taking action against fraud.Be sure to follow Ayelet on LinkedIn: https://www.linkedin.com/in/ayelet-biger-levin/Learn more about her work at RangersAI: https://www.rangersai.com/
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Deceptive Practices: A Deep Dive into Online Scammers' Behavior, A conversation with David Maimon, Professor at Georgia State University
In this episode, we explore the groundbreaking research of Prof. David Maimon, a leading expert in cybersecurity and online fraud. Prof. Maimon discusses his innovative methods for studying the cybercrime ecosystem, including embedding in fraudsters' digital environments, analyzing business email compromise scams, and uncovering the use of deepfake technology in modern fraud. Learn how his evidence-based approach bridges the gap between academic research and practical applications, providing actionable insights to combat online scams effectively.You can find his research here: https://www.researchgate.net/profile/David-MaimonConnect with Prof. David Maimon on LinkedIn: David Maimon LinkedInAbout the Host:This podcast is hosted by Ayelet Biger-Levin, who has spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. Ayelet created this podcast to talk about the human side of scams and to learn from those dedicated to advocating for scam victims and taking action against fraud.Be sure to follow Ayelet on LinkedIn: Ayelet Biger-Levin: https://www.linkedin.com/in/ayelet-biger-levin/Learn more about her work at RangersAI: https://www.rangersai.com/
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The Australian Formula for Tackling Scams: A Shared Responsibility Approach, A conversation with Toby Evans, Head of Economic Crime, Australian Payments Network
In this episode, talk to Toby Evans, Head of Economic Crime, Australian Payments Network to explore the newly introduced Australian scams prevention framework and its implications for various industries. We discuss the importance of collaborative efforts across sectors, including banking, telecommunications, and digital platforms, in addressing the growing threat of scams.Key Themes: New Legislation Overview: Introduction of a draft scams prevention framework open for comments until October 4, 2024.Key principles include scam prevention, detection, and disruption. Scope Beyond Banks: Emphasis on the involvement of multiple sectors, including telecommunications and digital platforms.Recognition of the shared responsibility to combat scams. Significant Penalties: Overview of substantial penalties for non-compliance, with fines reaching over $50 million for severe breaches.Importance of companies taking proactive measures against scams. Collaborative Approach: Insights from Toby Evans on the necessity for all industries to work together in the fight against scams.Discussion on how a unified front can enhance protection for consumers. Proactive Measures and Strategies: Importance of businesses implementing robust anti-scam strategies.Encouragement for sharing intelligence and aligning efforts to create a safer environment.Follow Toby On LinkedIn: https://www.linkedin.com/in/toby-evans-635661231/This podcast is hosted by Ayelet Biger-Levin who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space. https://www.linkedin.com/in/ayelet-biger-levin/ ScamRanger: https://scamranger.ai/04 Sep 2024 · 46 minutes
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Empowering Customers Against Scams: The Power of Storytelling, A conversation with Kathelijne Swaak and Niels Vink, Fraud prevention leaders at ABN AMRO Bank
In this episode of ScamRangers, we dive into the transformative power of storytelling with Niels Vink and Kathelijne Swaak from ABN AMRO's fraud prevention team. Discover how ABN AMRO is flipping social engineering on its head by using real customer stories to strengthen their fraud awareness strategies.Learn how this innovative approach creates a deeper emotional connection with customers, making fraud prevention messages more memorable and impactful. We also explore insights from Nobel laureate Daniel Kahneman on decision-making and how ABN AMRO leverages these principles to better engage and empower their customers.Key Takeaways: How storytelling can effectively communicate scam risks and avoid fear. The role of emotional connection in enhancing customer engagement. The impact of internal collaboration on successful fraud prevention campaigns. Addressing new fraud threats and reaching diverse audiences.Tune in to see how ABN AMRO is leading the charge in protecting customers through the art of storytelling.Here is more information about our speakers:Niels Vink:https://www.linkedin.com/in/nielsvink1/Kathelijne Swaak: https://www.linkedin.com/in/kathelijneswaak/This podcast is hosted by Ayelet Biger-Levin who spent the last 15 years building technology to help financial institutions authenticate their customers and identify fraud. She believes that when it comes to scams, the story starts well before the transaction. She has created this podcast to talk about the human side of scams, and to learn from people who have decided to dedicate their lives to speaking up on behalf of scam victims and who take action to solve this problem. Be sure to follow her on LinkedIn and reach out to learn about her additional activities in this space. https://www.linkedin.com/in/ayelet-biger-levin/ ScamRanger: https://scamranger.ai/
Scam Rangers - A podcast about the human side of fraud and the people who are on a mission to protect us. We will hear from activists, researchers, prosecutors, human trafficking experts and other advocates, telling the story of scams and scam victims from their perspectives. Most importantly - we can learn what we can do about it. If you are enjoying this show, subscribe, and follow me on LinkedIn for more information and news about online scams: https://www.linkedin.com/in/ayelet-biger-levin/
Brasil