Building Community and Empathy Through Health Care Book Clubs
NYU Langone Health’s Patient Experience Book Club demonstrates how simple, low-cost initiatives can foster meaningful connections among health care workers while improving professional well-being and institutional engagement through shared reading experiences.
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Fostering Courtesy and Respect Within a Public Health Care System: A Pilot Program
A pilot program at Parkland Health uses “courtesy and respect” stickers on hand sanitizer dispensers to make respectful communication as ingrained as hand hygiene.
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How Optum Is Tackling the Primary Care Crisis
How one organization is tackling primary care issues by reducing burnout, building team-based models, and using technology to create a better practice environment.
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Teamwork and Touch Base by 12: Building Trust Through Better Communication
Working together as a team to better communicate between physicians and nurses as well as the complete caregiving team will enhance the experience for patients.
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Distinguishing the Difference Between Curing and Caring When Treating Patients
How to excel at both curing and caring with an understanding of the distinction.
This podcast from NEJM Catalyst features interviews with leaders in health care as they discuss innovative ideas and actionable solutions for enhancing the value of health care delivery, providing perspectives on what's working in the industry, what's not, and why.
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