The Zero100 Podcast

• Year in Review: How New Balance Navigated Disruption and Transformation in 2025

  Tariffs dominated headlines. AI moved from pilot to production. Automation got real. But what did 2025 actually look like for operators on the ground? New Balance COO Dave Wheeler joins Lauren Acoba, VP, Research Advisory Services at Zero100, to reflect on a year of “unpredictable disruption” – and reveal why the companies that thrived weren't chasing efficiency at all costs. From 806,000 square feet of robotic warehousing to the irreplaceable value of human craftsmanship, this is the 2025 year in review you need to hear.2025 in two words: “Unpredictable disruption” (00:54)Made in USA for 75 years – validation or new challenges? (1:41)Private ownership's long-term advantage in a quarterly-obsessed world (3:19)AI moves from pilots to real wins in supplier complexity and sourcing (05:49)Staying the course on sustainability as the pendulum swings (07:51)Robots, AVs, and 100K units per day: Inside New Balance’s new Salt Lake City DC (10:35)What New Balance will never automate: the craftsmanship that defines the brand (13:06)The skills gap reality check (14:38)The 2026 defining move? Breaking out of operations’ four walls (20:00)

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• The ROI of IoT: How Visibility Tech Is Finally Delivering on Its Promise

  For over a decade, IoT failed to live up to the hype. Now? It's quietly become one of the most transformational forces in operations — not because the buzz came back, but because sensors got cheap, 5G arrived, and edge computing actually works. Join Zero100's VP, Research Advisory Services Lauren Acoba and Principals, Research Caroline Chumakov and Jenna Fink as they unpack why visibility tech is suddenly delivering ROI, where companies are still collecting data they'll never use, and how the best operators are moving from "find this thing" to preventing problems before they happen.Why IoT endured when other hyped tech faded (1:01)RFID vs BLE: When 4 cents beats $30 (03:36)How edge computing finally unlocked IoT's promise (07:11)IoT wins from Caterpillar, Maersk and Walmart (9:41)Why connectivity is now a strategic differentiator (13:49)"Instrumentation without intention": The expensive data trap (15:08)Measuring ROI — beyond visibility (17:55)

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• Zero100 Predictions 2026: AI Agents, Nuclear Energy, and Vanishing Jobs

  What did Zero100 get right about 2025 — and what's coming in 2026? Chief Content Officer Matt Davis sits down with VP, Research Advisory Services Lauren Acoba and Principal Research Caroline Chumakov to grade last year's boldest predictions before mapping the forces that will reshape supply chains over the next 12 months. From AI agents moving into planning and sourcing, to clean energy as competitive advantage, to India's manufacturing rise and humanoid robots entering the workforce— this is your annual roadmap of trends worth watching and moves to make now.Grading 2025: How Zero100's predictions held up (01:43)Can AI move faster without cleaner data? Spoiler: probably not (05:25)Nuclear's next mission: Powering the data center boom (06:29)How AI agents are reshaping planning, sourcing, and orchestration roles (10:31) Could India be manufacturing’s next superstar? (16:34) Humanoids find their footing in real-life operations (18:36)

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• From Delivery to Dine-In: How DoorDash Is Reinventing Small Business Commerce

  DoorDash isn't just delivering dinner – it's transforming how small businesses run. This week, VP, Strategy & Operations Parisa Sadrzadeh joins Zero100 Chief Content Officer Matt Davis to take us inside the systems powering the restaurant experience today. From the new Going Out feature blending digital and in-person moments to partner-first design principles that work across thousands of kitchens, Parisa reveals what supply chain leaders can learn from frontline food ops.Inside the DoorDash playbook: delivery, dine-in, and everything between (01:22)Building for the moments that matter: why restaurant tech must respect craft over complexity (04:13)How Gen Z is pushing commerce and omnichannel into new territory (07:09)Why great tech starts with understanding your partner's operating "heartbeat" (10:05)How working the floor leads to better tech solutions (11:55)On Shake Shack, growth, and meeting customers where they want to be (17:32)Earning trust without authority: aligning incentives and building for partners (23:36)

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• The Zero100 Mailbag: Your Biggest AI Questions, Answered

  The best questions come from the messy middle of transformation. Join Zero100’s Principals, Research Caroline Chumakov and Jenna Fink, and Chief Research Officer Kevin O'Marah as they answer the questions keeping supply chain leaders up at night in our first mailbag episode: How do you balance quick AI wins with paradigm-shifting transformation? What actually measures Copilot's impact? And to what degree can organizational resistance slow change? Real questions, actionable answers.Introducing the Zero100 Mailbag (00:05) Balancing incremental vs transformational AI strategy (1:06) Manufacturing transformation: task automation or systems redesign? (5:00) Measuring Copilot productivity and AI ROI (10:02) How to manage organizational resistance and the quintile problem (13:42) What data improvements are needed before AI implementation? (18:10)

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