Perpetual Traffic

What makes a brand legendary? You might think it’s all about your product or service. The truth is, it’s not about how good you think your stuff is but what your customers say about you. Legendary brands are defined by their raving fans, and if you’re not creating "raving fan" relationships, you’re missing the mark.
Today, we revisit a conversation with Scott Wozniak, who breaks down the behaviors of raving fans. These behaviors aren’t opinions. They are measurable actions that show whether your customers are coming back more often, paying full price, and telling others about you.

Scott also shares the key lesson that can help you move from a “good” brand to a legendary one. He explains how to foster loyalty, avoid the race to the bottom with discounts, and celebrate your customers in a way that will have them singing your praises.

In This Episode You’ll learn:
- How to create a legendary brand that customers love
- Why trust is the first step to turning customers into raving fans
- How to measure customer loyalty and track repeat business
- Why discounts won't create true brand loyalty
- How to make your customers feel valued
- Why operational excellence is the foundation of a successful brand
- How Chick-fil-A uses customer experience to drive 15% annual growth
- The role of CRM tools in scaling personalized customer interactions

Mentioned in the Episode:
Scott Wozniak’s Book, Make Your Brand Legendary: https://a.co/d/01DXQuSU
Customer Experience Engine Overview: https://www.youtube.com/watch?v=-AnXNPon8nk

Listen to This Episode on Your Favorite Podcast Channel:
Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491

Follow and listen on Spotify:
https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK

Subscribe and watch on YouTube:
https://www.youtube.com/@perpetual_traffic?sub_confirmation=1

We Appreciate Your Support!
Visit our website: https://perpetualtraffic.com/
Follow us on X: https://x.com/perpetualtraf

Connect with Scott Wozniak
Website: https://scottwozniak.com/
LinkedIn: https://www.linkedin.com/in/scottwozniak

Connect with Ralph Burns:
LinkedIn - https://www.linkedin.com/in/ralphburns
Instagram - https://www.instagram.com/ralphhburns/
Hire Tier11 - https://www.tiereleven.com/apply-now
Mentioned in this episode:
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
We’re opening up sponsorship spots for Q1 and Q2!
https://perpetualtraffic.com/advertise-with-us/
https://perpetualtraffic.com/advertise-with-us/

Do you often feel like your conversations aren't going anywhere? Or that you’re not connecting as deeply as you'd like? It turns out, most of us are missing a key ingredient in our communication. We're not asking the right questions.
In today’s episode, we share part of the conversation we had with Charles Duhigg on becoming a supercommunicator. Charles reveals why traditional conversations fail and what you can do differently to spark real engagement. He explains how asking the right questions can shift a conversation from shallow small talk to deep, emotionally resonant discussions.

Want to know how to break through the surface level and start having real conversations? Tune in for practical examples of how to ask deep questions that invite others to open up and share their honest thoughts and feelings.

You’ll learn:
- How to ask deep questions that drive real connection
- The psychology of persuasion and trust-building
- Why most “practical” conversations fail to persuade people
- How emotional conversations impact decision-making
- How to use empathy to lead tough conversations
- The role of vulnerability in creating strong relationships
- Tips for switching from a practical to an emotional conversation
- The secret to making your customers feel heard and understood

Mentioned in the Episode:
Charles’ Book, Supercommunicators: How to Unlock the Secret Language of Connection: https://amzn.to/3Xj0ioW
Charles’ Book, The Power of Habit: Why We Do What We Do in Life and Business: https://amzn.to/4adpO6o
Listen to the Full Episode: https://www.youtube.com/watch?v=S7yot6sWy34

Listen to This Episode on Your Favorite Podcast Channel:
Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491

Follow and listen on Spotify:
https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK

Subscribe and watch on YouTube:
https://www.youtube.com/@perpetual_traffic?sub_confirmation=1

We Appreciate Your Support!
Visit our website: https://perpetualtraffic.com/
Follow us on X: https://x.com/perpetualtraf

Connect with Charles Duhigg:
Website: https://charlesduhigg.com/
LinkedIn: https://www.linkedin.com/in/charlesduhigg/

Connect with Ralph Burns:
LinkedIn - https://www.linkedin.com/in/ralphburns
Instagram - https://www.instagram.com/ralphhburns/
Hire Tier11 - https://www.tiereleven.com/apply-now
Mentioned in this episode:
We’re opening up sponsorship spots for Q1 and Q2!
https://perpetualtraffic.com/advertise-with-us/
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
https://perpetualtraffic.com/advertise-with-us/

Are you spending more on traffic than you’re actually making and calling that “growth”? Business owners often chase scale, obsess over ROAS, and completely miss the bigger picture. Most of them don’t have a traffic problem but a strategy problem. And if you don’t fix it, you’re just working for Meta, Google, or whoever owns your traffic source.
Today, we revisit a conversation we had with Kasim Aslam. He breaks down a hard truth about scaling: diminishing returns are still returns, but most businesses quit too early. We explain why entrepreneurs stop at the peak of performance instead of riding the full curve, how margin obsession kills growth, and why doubling down on what’s already working beats chasing every new platform or tactic.

We get into what’s actually happening with AI, automation, and why “scalable” might be the most dangerous word in your business right now. We also unpack what really drives sustainable business growth and why the future belongs to those willing to do what doesn’t scale.

In This Episode:
- Why traffic sometimes costs more than profit
- Doubling down on what works
- Riding the bell curve of ad performance
- Margin vs net profit
- Incalculable business advantages
- The flip-and-exit mentality
- How AI is killing easy business models

Mentioned in the Episode:
Apply to Work With Tier 11’s Marketing Experts: https://www.tiereleven.com/apply
Previous episodes on the law of inverse profitability: https://perpetualtraffic.com/?s=inverse+profitability

Listen to This Episode on Your Favorite Podcast Channel:
Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491

Follow and listen on Spotify:
https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK

Subscribe and watch on YouTube:
https://www.youtube.com/@perpetual_traffic?sub_confirmation=1

We Appreciate Your Support!
Visit our website: https://perpetualtraffic.com/
Follow us on X: https://x.com/perpetualtraf

Connect with Kasim Aslam:
Website: https://kasimaslam.com/
LinkedIn: https://www.linkedin.com/in/kasimaslam

Connect with Ralph Burns:
LinkedIn - https://www.linkedin.com/in/ralphburns
Instagram - https://www.instagram.com/ralphhburns/
Hire Tier11 - https://www.tiereleven.com/apply-now

Mentioned in this episode:
https://perpetualtraffic.com/advertise-with-us/
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
We’re opening up sponsorship spots for Q1 and Q2!
Apply now by visiting www.perpetualtraffic.com

https://perpetualtraffic.com/advertise-with-us/

Download your free Tier 11’s nCAC calculator at: https://www.tiereleven.com/ncac
How do you acquire new customers without frustrating the ones you already have? It’s a delicate balance that’s harder than it seems, especially when you think you've reached your market saturation.

In this episode, we revisit a case study of a business that thought it had tapped out its market but was still able to scale quickly and profitably. We offered data-driven customer segmentation, personalized ads, and targeted creative hooks.

Our results within about six months included a 52.7% year-over-year increase in total subscribers, nearly 20% growth in web subscribers despite a price increase, and 156% growth in app subscribers.

In This Episode:
- New customer acquisition and targeting challenges
- How data-driven insights helped scale memberships
- Solution: personalizing ad creatives and hooks by state
- Results and key takeaways from the case study

Mentioned in the Episode:
Partner with Tier 11’s Marketing Experts: https://www.tiereleven.com/apply
Tier 11’s Data Suite https://www.tiereleven.com/what-we-do/data-suite

Listen to This Episode on Your Favorite Podcast Channel:
Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491

Follow and listen on Spotify:
https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK

Subscribe and watch on YouTube:
https://www.youtube.com/@perpetual_traffic?sub_confirmation=1

We Appreciate Your Support!
Visit our website: https://perpetualtraffic.com/
Follow us on X: https://x.com/perpetualtraf

Connect with Ralph Burns:
LinkedIn - https://www.linkedin.com/in/ralphburns
Instagram - https://www.instagram.com/ralphhburns/
Hire Tier11 - https://www.tiereleven.com/apply-now
Mentioned in this episode:
We’re opening up sponsorship spots for Q1 and Q2!
https://perpetualtraffic.com/advertise-with-us/
https://perpetualtraffic.com/advertise-with-us/
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!

Are you scaling ad spend but getting worse results? If your ROAS looks amazing while your growth stalls, you might be optimizing for the wrong thing, and it’s costing you more than you think.
In this episode, I sit down with Scott Desgrosseilliers from Wicked Reports to break down one of the best case studies we’ve ever run at Tier 11. After five consecutive missed forecasts, we made a bold move and achieved incredible results.

We cut over 90% of Amazon spend and reallocated the budget to top-of-funnel channels. The result? Four straight quarters of growth, lower customer acquisition costs, and a massive increase in MER.

We show you how we used multi-touch attribution, incrementality testing, and creative strategy to drive real business outcomes. If you’ve ever questioned whether your “best” channels are holding you back, this case study will help rethink and optimize your ad budget allocation.

In This Episode:
- Case study: Five missed forecasts and rising CAC
- Meta’s recycling loop explained
- AOV and LTV of premium products
- Why Google’s nCAC is misleading
- Decoding direct traffic on Google
- Incrementality testing of Amazon and Google
- Results of cutting Amazon spend by 91%
- Analyzing the risks of budget reallocation
- Scaling the top funnel mix
- Wicked Reports breakdown
- Organic lift and MER from paid ads
- Action steps for brands

Mentioned in the Episode:
Partner with Tier 11’s Marketing Experts: https://www.tiereleven.com/apply
Tier 11’s Data Suite https://www.tiereleven.com/what-we-do/data-suite
Watch the Episode on YouTube: https://perpetualtraffic.com/youtube

Listen to This Episode on Your Favorite Podcast Channel:
Follow and listen on Apple: https://podcasts.apple.com/us/podcast/perpetual-traffic/id1022441491

Follow and listen on Spotify:
https://open.spotify.com/show/59lhtIWHw1XXsRmT5HBAuK

Subscribe and watch on YouTube:
https://www.youtube.com/@perpetual_traffic?sub_confirmation=1

We Appreciate Your Support!
Visit our website: https://perpetualtraffic.com/
Follow us on X: https://x.com/perpetualtraf

Connect with Scott Desgrosseilliers:
Website - https://www.wickedreports.com/
LinkedIn - https://www.linkedin.com/in/scottd71/

Connect with Ralph Burns:
LinkedIn - https://www.linkedin.com/in/ralphburns
Instagram - https://www.instagram.com/ralphhburns/
Hire Tier11 - https://www.tiereleven.com/apply-now
Mentioned in this episode:
Apply for an ad spot on Perpetual Traffic for Q1 or Q2.
Visit www.perpetualtraffic.com today to secure your spot!
We’re opening up sponsorship spots for Q1 and Q2!
https://perpetualtraffic.com/advertise-with-us/
https://perpetualtraffic.com/advertise-with-us/
https://perpetualtraffic.com/advertise-with-us/