The Quality Hub

In this episode of The Quality Hub, Chatting with ISO Experts, Xavier Francis is joined by Suzanne Strausser, Vice President of Operations at Core Business Solutions, for the first part of a two-part conversation on ISO 9001 implementation and certification. They break down what a Quality Management System really is, where organizations should begin when implementing ISO 9001, how to identify and address gaps, and why effective implementation is about improving the way the business operates—not simply creating paperwork or preparing for an audit. Suzanne also shares practical guidance on documentation, process mapping, leadership involvement, and more as well as deciding whether ISO 9001 compliance or third-party certification is the right path for your organization.

 

Helpful Resources:

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at info@thecoresolution.com

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined through a collection of conversations by ISO experts Bruce Newman, Kaitlin Wierzbach, Norm Verbeck, Diana Verbeck, and Scott Dawson. Together, they explore what ISO 9001 really says about keeping the customer at the center of an organization’s quality management system. The episode covers how to identify and document customer requirements, maintain effective communication throughout a project, measure satisfaction, respond to complaints, and use feedback to support continual improvement. The discussion also examines leadership’s role, the importance of internal customers, and how changing expectations for personalization, speed, and convenience are shaping the way organizations deliver quality products and services.

Helpful Resources:

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at info@thecoresolution.com

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis continues his conversation with consultant Pat Gagner about aligning quality with innovation through digital transformation. In part two, they discuss how organizations can protect cybersecurity, data integrity, and traceability while digitizing ISO processes, including the use of access controls, authentication, encryption, version control, and audit trails. They also examine the growing role of artificial intelligence and automation, the importance of validating AI outputs and establishing appropriate guardrails, and how ISO 42001 can help organizations manage AI responsibly. This episode encourages businesses to take practical, manageable steps toward a more secure, efficient, and data-driven management system.

Helpful Resources:

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at info@thecoresolution.com

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

More About ISO 42001: https://www.thecoresolution.com/iso-42001-certification

Why ISO 42001 Certification Matters: https://www.thecoresolution.com/why-grammarlys-iso-42001-certification-matters

On this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis is joined by consultant Pat Gagner to discuss how organizations can align quality with innovation through digital transformation. They explore how moving beyond paper-based and manual processes can improve documentation, traceability, audit readiness, compliance monitoring, and real-time decision-making within an ISO-based management system. The conversation also examines the role of automation, data analytics, and digital tools in handling repetitive tasks while allowing people to remain focused on judgment, problem-solving, accountability, and continual improvement.

Helpful Resources:

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at info@thecoresolution.com

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

In this episode of the Quality Hub, Xavier Francis is joined by Suzanne Strausser, VP of Operations at Core Business Solutions, to break down how organizations can choose practical metrics and KPIs that truly support ISO 9001. They explain the differences between objectives, metrics, and key performance indicators, share examples for customer satisfaction, delivery, quality, training, and more, as well as discuss how to avoid measuring data that adds little value or encourages the wrong behavior. The conversation also offers practical guidance for small and midsized businesses on keeping KPIs simple, meaningful, aligned with customer expectations, and useful for evidence-based decision-making and continual improvement.

Helpful Resources:

How is ISO 9001 Implemented?:  https://www.thecoresolution.com/how-is-iso-9001-implemented

For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015

Contact us at 866.354.0300 or email us at info@thecoresolution.com

A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources

ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting