Catalyst Podcast

Clinton, Chris and Nathan on how to develop meaningful client relationships Intimacy isn’t a word you often associate with clients or customers. In this episode from the archives Clinton, Chris Losacco and Nathan Henry chat about the importance of (professional) intimacy. They share tips on how to build lasting and meaningful relationships with clients and explain how intimacy can help you get to the root of what problems actually need solving. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Cam Ahler and Dan Luttrell on digital transformation at Bridgestone Most people associate Bridgestone with tires, but they’re way more than just that. Bridgestone is constantly innovating to keep their fleets and customers happy and on the road. This week Clinton is joined by Cam Ahler and Dan Luttrell from the Bridgestone team to discuss how they are implementing forward thinking digital transformation. From allowing developers and enterprises to leverage their APIs to developing an enhanced digital experience for their customers, Bridgestone is bringing the industry into the future. Links: BridgestoneBridgestone Developer Garage See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Launch and NTT DATA teams on how embracing AI can build a stronger, more caring workforce It’s time to lean into AI literacy. This week on Catalyst, Launch by NTT DATA’s President Tammy Soares is joined by two AI experts, Kim Curley and Wendy Collins, to discuss the human side of AI. They discuss how generative AI can help with the difficulties that come along with an aging workforce, they share tips on how you can leverage generative AI as a tool to build empathy and explain how AI can help middle managers build skills and better care for employees. Links: Manufacturing Institute Workforce Summit See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Megan Wang and Lisa Woodley on transforming the customer experience with data science and AIThis week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.Links: From Vegas to Tokyo: Standouts from CES and Tokyo Automotive WorldSee Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.