Risk Management: Brick by Brick

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Adrea Gibbs, Head of Content at Study Academy USA and a veteran of global operations at brands like Disney. Adrea challenges the traditional corporate view of training, reframing it from a line-item expense to a critical tool for risk awareness and brand survival.

We explore the "Clown Bias"—the dangerous assumption that if you speak, your team is listening—and dive into the "Petri Dish" theory of workplace culture. From the construction of amusement parks to the front lines of guest interaction, Adrea explains how intentional, multilevel training reduces operational risk and protects your bottom line.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

Podcast Host: Jason Reichl
Executive Producer: Don Halliwell

Small businesses are the backbone of the economy, but they are also often the "weakest link" in a global supply chain. In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Rochelle Clarke, Founder of Continuity Strength, to discuss the vital importance of business continuity for small and mid-sized businesses (SMBs).
Rochelle shares her transition from a high-level strategy consultant at a global FMCG company to launching a tech-driven solution that productizes resilience. After experiencing a personal crisis in a family business where "no one knew where anything was," Rochelle realized that SMBs needed a simple, consistent way to manage risk.
We dive into the "monitoring gap" in procurement, the reality of how attackers use small vendors as gateways to major corporations—citing the 2013 Target breach—and how AI is finally allowing small teams to oversee thousands of vendors with confidence.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

We're diving deep into the world of private risk!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with TJ Reardon and Sarah Scott from HUB International to pull back the curtain on the world of Private Client services. With decades of combined experience, Sarah and TJ discuss why managing the "personal balance sheet" of high-net-worth individuals requires much more than a standard transactional approach.

They dive into the "waterline framework" for risk, the importance of verbal connection in a digital age, and how AI is actually clearing the way for deeper human relationships. Discover why the biggest indicator of success isn't just a signed contract, but becoming a trusted voice at the client's dinner table. Whether you are a commercial broker looking to understand B2C trends or a young professional building your network, this conversation offers a masterclass in empathy and sophisticated relationship management.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Rob Lewis, CEO of Intex Insurance Software, to discuss the urgent need for simplicity in an industry plagued by 20-year-old legacy systems. Rob shares his unique journey from stockbroking to leading a startup emerging from the African market into the US.

They dive into the "simplicity paradox"—why making things simple is actually harder than adding complexity—and how purpose-built software is finally addressing the "underloved" reinsurance sector. Rob also provides a candid look at the risks of "black box" AI and why the industry’s greatest asset isn’t just technology, but the ambitious, big-picture thinking of the next generation.

We're coming to you LIVE from ITC 2025!

In this episode of Risk Management: Brick by Brick, host Jason Reichl sits down with Grant Beck, Head of Innovation & Optimization at KBA Group, to discuss the practical application of AI in insurance building and claims. Based in Brisbane, Australia, Grant brings a unique perspective on "bringing the hammer and nails to the ones and zeros" to help people get back into their homes faster.

Grant dives into how KBA Group successfully deployed "Barry"—their gamified AI persona—to transform first notice of loss (FNOL) into a near-instant experience. They discuss the critical importance of the "human in the loop," the potential for AI to detect customer sentiment and vulnerability, and why the ultimate goal of automation isn't to replace staff, but to free them for the complex, strategic tasks that AI simply can't handle.

To find out how TrustLayer manages risk so that people can build the physical world around us, head to TrustLayer.io.