AWS for Software Companies Podcast

Brendan Ittelson, Chief Ecosystem Officer of Zoom and Fedrico Torreti of AWS share how Zoom and AWS are leveraging generative AI to revolutionize application development, enhance cross-app personalization, and streamline user experiences with intelligent communication tools.Topics Include:Introduction of speakers and session overview.Generative AI's disruptive impact across industries.Reimagining customer experiences with generative AI.Driving productivity through AI-powered applications.Challenges faced by application developers with AI integration.Importance of AI as a collaborator, not replacement.Cross-functional workplace complexity with multiple apps.Reducing task redundancy via generative AI automation.Case study: AI accelerating creative project briefings.Business outcomes achieved through thoughtful AI implementation.McKinsey and Gartner projections on generative AI's potential.Top use cases: R&D, customer operations, sales, marketing.Bridging data silos for richer user experiences.Security and compliance challenges in AI implementations.Zoom's federated model for adaptable AI architecture.Meeting summaries powered by Zoom AI Companion.Expanding generative AI into chat, whiteboards, voicemails.Vision for AI amplifying, simplifying, and delegating tasks.Integrating external data for personalized user experiences.Open platform approach for seamless data exchange.AI Companion empowering users with actionable insights.Role of AWS in enabling AI-first solutions.Addressing notification overload with smarter AI design.Enhancing end-to-end workflows with unified AI tools.Encouragement for developers to embrace thoughtful AI adoption.Participants:Brendan Ittelson - Chief Ecosystem Officer, ZoomFedrico Torreti - Head of Product, AppFabric, AWSSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

Jonathan Shulman, Senior Partner at McKinsey & Company, highlights the transformative potential of AI in the software industry and the evolutions needed to capture emerging market opportunities.Topics Include:AI's transformative potential in the software industry.Why AI is a massive business opportunity.Software industry evolution: Mainframe to Cloud SaaS eras.Potential entrance into a new AI-driven era.AI spend forecast: $15B to $200B by 2026.Most AI spend repurposed from existing IT budgets.Legacy software spend likely shifting towards AI.Importance of targeting specific, high-impact AI use cases.Key areas disrupted: sales, marketing, software engineering.AI's adoption rates vary by industry and function.Four waves of AI: predictive to agent-based.Most companies are still in early AI stages.Prioritize building agentic, end-to-end AI solutions.Winning companies invest disproportionately in AI innovation.Position offerings to tap into AI-specific budgets.Deliver complete workflows, not isolated point solutions.Generative AI accelerates development and iteration cycles.Scaling AI pilots remains a major industry challenge.Tool fragmentation undermines productivity and innovation.Change management critical for successful AI integration.Rethinking team roles and processes for AI deployment.Consumption-based pricing models gaining industry traction.Shift from perpetual to subscription to consumption models.Balancing value-driven and cost-efficient consumption pricing.AI market poised to redefine IT and business landscapes.Participants:Jonathan Shulman – Senior Partner, McKinsey and CompanySee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

AWS's Miguel Álava and BoardWave's Phill Robinson explore how European software companies can overcome market fragmentation, leverage cloud and generative AI, and adopt global strategies to scale competitively.Topics Include:Introduction of Miguel Álava and Phill RobinsonOverview of BoardWave's mission and communityChallenges for European software companies in scaling globallyComparison of US and European software market dynamicsCloud adoption benefits for European software scalabilityModern licensing models to centralize operations in EuropeImpact of fragmented European markets on growthCOVID-19's effect on sales strategies and efficiencySelling enterprise software across Europe via cloud toolsRole of centralized marketing in global competitivenessAdvantages of targeting the US before EMEA expansionBoardWave's "Voyager" model for scaling internationallyImportance of solving universal versus local market problemsUsing cloud infrastructure to penetrate diverse marketsGenerative AI's role in product innovation and scalingGenerative AI's transformational impact on global software industryEuropean software companies' opportunity to lead in AIBuilding a collaborative European ecosystem for innovationLessons from Silicon Valley's collaborative success modelBoardWave's mentoring programs for European software CEOsAWS's support for cloud adoption and business scalingThe evolving role of Chief Product Officers (CPOs)AI's potential to enhance cross-market product functionalityStrategic next steps for scaling European software businessesVision for Europe as a software superpower by 2034Participants:Phill Robinson – Founder, BoardwaveMiguel Alava – EMEA ISV General Manager, Amazon Web ServicesSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/

Richard Borstein of RingCentral and Richard Sonnenblick of Planview discuss how AI-driven innovations enhance customer and employee experiences, and unlock organizational growth through cutting-edge tools and strategies.Topics Include:Importance of integrated communication tools for businesses.Challenges caused by disconnected communication platforms.Role of data in enhancing business operations.How RingCentral addresses communication and data integration issues.Benefits of real-time conversational intelligence in organizations.Leveraging AI to transform communication into actionable insights.Unlocking customer and employee voices through AI.How AI identifies patterns in customer interactions.Overview of RingSense for Sales AI tool.Real-world success story with RingSense for Sales.Streamlining customer interactions using AI-powered analysis.Enhancing employee productivity with AI-driven tools.AI solutions for faster, accurate information searches.Overview of RingCentral's Ring CX contact center solution.Improving customer satisfaction through AI-powered call analysis.Case study: Success with Ring CX at Worldwide Express.Features and benefits of RingCentral Events platform.Integrating event tech with existing customer workflows.Personalizing events with branding and engagement tools.PlanView’s use of AWS to drive innovation.Solving governance challenges with PlanView’s solutions.How generative AI accelerates productivity and decision-making.Making every user a power user with AI.Practical examples of generative AI in project management.Unlocking growth with next-gen AI-driven business tools.Participants:Richard Bornstein - Chief Business Development Officer, RingCentralRichard Sonnenblick Ph.D – Chief Data Scientist, PlanviewSee how Amazon Web Services gives you the freedom to migrate, innovate, and scale your software company at https://aws.amazon/isv/