In this Workday Playdate, Erin welcomes leadership trailblazer Claude Silver, Chief Heart Officer at VaynerX, for a conversation about authenticity, empathy, and emotional fluency at work. This episode is a heart-forward guide to showing up as your full self so you can build trust, spark creativity, and lead with courage in today’s complex workplace.
Erin and Claude explore how emotional safety, vulnerability, and presence directly impact performance, innovation, and connection. At the heart of the episode is a call to expand at work. Through improv principles like “yes, and,” culture addition (not culture fit), Erin and Claude offer leaders real ways to create psychologically safe, high-trust environments where people actually thrive.
Inside This Episode:
Authentic Leadership: Why being yourself at work is strategic
Emotional Safety at Work: How trust and psychological safety unlock creativity, loyalty, and performance
Claude’s Journey: From surf instructor to Chief Heart Officer
Water as Wisdom: Flow, movement, and calm as leadership metaphors
Improv at Work: Using “yes, and” to build collaboration, presence, and connection
Culture Addition: Moving beyond exclusionary culture fit to build stronger, more inclusive teams
Emotional Fluency: Learning to “speak human” and release outdated professionalism norms
Trusting the Long Game: Patience, vulnerability, and leadership lessons from Gary Vaynerchuk
Purpose & Joyful Service: Choosing love over fear to create real impact
Practical Takeaways:
Discover your authentic self through values, triggers, and feedback
Practice grounded presence and emotional regulation
Expand instead of shrink in moments of discomfort
Lead with love, clarity, and courage
Who This Episode Is For:
Leaders ready to show up more authentically
People managers building emotionally safe, high-performing cultures
Anyone navigating burnout, disengagement, or uncertainty
Remote and hybrid leaders creating connection without proximity
Humans who want to lead with more empathy, purpose, and play
Your Freebie
You want to support your people the same way you want to be supported—but in fast, emotionally charged moments, the right words can be hard to find.
Enter, your free resource - Human Leadership in the Age of AI: An Empathy Playbook. It gives you a simple, 3-part list of human-first phrases you can use in meetings, emails, and one-on-ones.
Empathy isn’t extra anymore. It’s essential. Download your Empathy Playbook here.
Connect with Claude Silver
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Claude’s website
Claude’s book
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Erin’s LinkedIn
improve it!’s website
improve it!’s Instagram
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