In this episode of Gartner ThinkCast, we explore how generative AI is moving from experimentation to everyday value — and what IT leaders must do to drive meaningful transformation at scale. Recorded live from Gartner IT Infrastructure, Operations & Cloud Strategies Conference, Gartner Director Analyst Autumn Stanish lays out a vision for the next year: one where generative AI enhances productivity, infrastructure is AI-ready and the digital employee experience (DEX) becomes a strategic priority. Tune in to discover: Why focusing on everyday generative AI use cases can unlock immediate value How to design AI-human workflows that drive productivity and build trust What top-performing organizations are doing to advance DEX maturity How to align your IT strategy with evolving CIO expectations Dig Deeper Read the 3 key trends for I&O leaders Register to attend Gartner IT Infrastructure, Operations & Cloud Strategies Conference Watch more from the Opening Keynote
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Beyond Productivity: The Strategic Role of AI in Resilient Enterprises
In this episode of Gartner ThinkCast, we explore how to build enterprise resilience amid economic headwinds, technological disruption and geopolitical uncertainty. Gartner Chief of Research Chris Howard returns with actionable insights from our Top of Mind video series. Drawing parallels between aviation and organizational strategy, he outlines how resilient enterprises forecast better, model smarter and architect for adaptability. Discover why AI is more than just a productivity tool and how leaders can use it to unlock transformational growth. Tune in to discover: Why architecture and simulation are essential for surviving disruptive forces How AI enables better decisions under pressure When complexity becomes an input to intelligence What “pilot purgatory” is and how to break free Why antifragile supply chains and talent strategies matter more than ever Dig Deeper: Download the 10 rules for rapid IT cost cuts Register to attend Gartner IT Symposium/Xpo™ Clients, read more on AI value beyond productivity Watch more Gartner Top of Mind episodes
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The Future of Customer Experience: AI Agents, Machine Customers and What CEOs Must Know
In this episode of Gartner ThinkCast, we explore what customer experience looks like in 2025 — a world where your most valuable customers might not even be human. Gartner Distinguished VP Analyst Don Scheibenreif joins host Alexis Wierenga to unpack how CEO perceptions, AI agents and machine customers are reshaping CX strategy. Drawing from Gartner’s latest CEO research, Don shares critical insights on the shift in customer expectations, the rapid emergence of autonomous buyers and the emotional impact of AI adoption. Whether you’re designing for humans, machines or both, this episode offers a roadmap for getting customer experience right in an AI-first future. Tune in to discover: • Why CEOs may not know their customers as well as they think • What machine customers are and why they matter now • The key blind spots in AI-driven CX strategies • How to balance automation and humanity to create trust Dig Deeper Attend the Conference: Gartner IT Symposium/Xpo™ https://gtnr.it/3UpD6Ei Register for the Webinar: Explore the Impact of AI on Customer Experience in Your Organization https://gtnr.it/4myNki0 Watch for More Insights: When Machines Become Customers https://gtnr.it/4mwGCsL
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Priorities, Principles and Plain Talk: How to Lead Through Volatility
In this episode of Gartner ThinkCast, we dive into what strong leadership really looks like when the path ahead is unclear. From economic disruption to AI-fueled transformation, uncertainty is becoming a defining feature of the business landscape. Gartner expert Mary Mesaglio returns with quick insights from her Top of Mind series to offer a timely playbook. Drawing from conversations with CEOs, CIOs and senior leadership around the globe, Mary shares three practical strategies for leading through volatility, ambiguity and change. Learn why clear communication, hyper-focused priorities and transparent guiding principles are the essential tools every executive and new leader needs today. Tune in to discover: • Why corporate-speak fails in times of change and what to say instead • The 10x10x10 rule for reinforcing priorities with your team • How guiding principles offer stability and direction Dig Deeper Read and Download Now: Disruptive Technologies You’re Probably Unprepared For Register to Attend: CIO Conferences and Events 2025 Watch More: Gartner Top of Mind
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The Emerging Tech Disruptors Set to Reshape Our World
In this episode of Gartner ThinkCast, we dive into the transformative impact of technology disruptors set to reshape business landscapes in 2025 and beyond. Straight from his recent webinar on the “12 Emerging Technologies That Will Redefine the Future of Business,” Gartner Distinguished VP Analyst Bill Ray explores a few of the most important of these disruptive technologies, and how leaders should begin to respond to both mitigate risk and roadmap for competitive advantage. Tune in to understand: • The shift towards specialized language models • The integration of generative AI in enterprise interactions • The evolution of cybersecurity strategies • Why polyfunctional robots are outpacing humanoid designs • The growing threat of disinformation and its implications for InfoSec strategies • How energy constraints might affect data center expansions Dig Deeper Watch the Full Webinar Now: 12 Emerging Technologies That Will Redefine the Future of Business Register and Attend: CIO Conferences and Events 2025 Watch Full Video Episodes: Gartner ThinkCast on YouTube
Gartner ThinkCast puts you at the intersection of business and technology with insights from the top experts on how to build a more successful organization, team and career in the Digital Era. Join us every other Tuesday to get your competitive advantage. View all Gartner ThinkCast episodes at https://www.gartner.com/en/podcasts/thinkcast
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