In this episode, we sit down with Gary Klein, author of Seeing What Others Don't, to explore the fascinating science behind insights and how organizations can foster smarter thinking and innovation. Klein dives deep into over 120 real-world stories he's collected—ranging from Daniel Boone to Napoleon—and explains the two powerful triggers behind most breakthroughs: connections and anomalies.
Discover how organizations often suppress insights, and why a focus on predictability and perfection can kill innovation. Learn about his new concept of Insight Audits and how leaders can shift their environments to better capture the power of spontaneous insight.
00:00 Introduction and Sponsor Message
00:27 Guest Introduction: Gary Klein
00:59 Collecting Stories of Success
02:19 The Down Arrow vs. The Up Arrow
04:43 Investigating Insights
05:38 Themes of Insight: Connections and Discrepancies
07:10 Historical Models of Insight
09:16 Organizational Barriers to Insight
11:17 The Perfection and Predictability Traps
15:06 Case Studies: Missed Discoveries
25:14 The Garden Path Phenomenon
32:30 Insight Audits in Organizations
36:48 Ideas That Escape: Case Studies and Suppression
37:27 The Battle of Midway: Intelligence and Strategy
41:38 The 1973 Yom Kippur War: Ignored Warnings
47:23 Napoleon's Tactical Genius at Toulon
50:58 Creative Desperation: The Mann Gulch Fire
58:42 Yellow Fever: The Mosquito Hypothesis
01:06:46 Daniel Boone: Abandoning the Project Plan
01:10:47 Conclusion and Resources
Find Gary here: https://www.shadowboxtraining.com/our-team/people/gklein/
Find Seeing What Others Don't: The Remarkable Ways We Gain Insights here:
https://amzn.to/4qNlekq
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Gary Klein, insight generation, organizational innovation, decision making, cognitive psychology, seeing what others don't, leadership, business strategy, Aidan McCullen, the innovation show