Business Analysis Live!

Think AI governance is just policies and guardrails? Think again. In this episode, we break open the psychology, ethics, and risks behind AI decision making—and why business analysis and quality assurance professionals are more critical than ever.
In this episode, I sit down with author and AI thinker Chris Ambler for a conversation that reframes how we should be approaching AI, ethics, and decision making. Instead of talking about AI as a shiny tool or a magical brain, Chris takes us back to basics—treating AI as software, unpacking the psychology behind human decision-making, and revealing why those insights are crucial for business analysis and QA professionals.
In this conversation we talk about AI from a very different perspective. We explore bias and drift, moral frameworks, the “elephant and rider” model, and why guardrails—not hype—will determine the future of AI. This one goes deep, challenges your assumptions, and might leave you a little unsettled (but optimistic).
Whether you're a business analysis or quality assurance professional, product leader, educator, or simply someone trying to wrap your head around how AI should work, this conversation will spark new thinking about the role we all play in responsible AI.
🎙️Episode Highlights• What AI governance really means• Why AI must be treated as software—not a sentient being• Bias, drift, and why repeatability matters• Ethical frameworks and the dilemma of “whose morals” to encode• The psychology behind human decision-making• Anthropomorphism and the danger of “trusting” AI• Why business analysis and quality assurance professionals are essential to responsible AI development• The urgency of creating AI guardrails and global collaboration• Chris’s new book The Psychology of AI Decision Making• Chris’ AI Governance Union initiative
🔗 Resources
· Connect with Susan on LinkedIn
· Connect with Chris on LinkedIn
· Learn more about Chris’ book The Psychology of AI Decision-Making
·IIBA members have exclusive access to this book through their membership!
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience.
If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!
The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.
#businessanalysis #ArtificialIntelligence #AIGovernance

Learn more at ⁠⁠⁠⁠https://www.iiba.org/

Change is accelerating faster than ever — but are you managing it, or leading it? Do you know the difference?
In this episode, I sit down with Yvonne Ruke Akpoveta, with The Change Leadership, an organization that advocates for change leadership as a capability and skillset. We talk about what change leadership looks like today and how it is more than a role or a methodology. It’s a capability every professional needs, especially business analysis professionals who work at the intersection of people, process, and technology.
From empathy to emotional intelligence, from handling resistance to shaping meaningful collaboration, this conversation is packed with practical insights you can use right away. If you’ve ever wondered, “Am I a change leader?” — the answer is yes. And Yvonne helps you see exactly why.🎙️Episode Highlights• What change leadership really means• How change leadership differs from change management• The role of empathy and emotional intelligence• Why resistance is a gift• How BA skills naturally align with change leadership• Collaboration and trust-building• Stakeholder engagement that works• Influence vs. manipulation• Empowering others to act• Mindsets for today’s change leaders🔗 Resources
·   Connect with Susan on LinkedIn
·   Connect with Yvonne on LinkedIn
·   Learn more about The Change Leadership

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/
#ChangeLeadership #BusinessAnalysis #LeadershipSkills

Ever wonder what real value looks like in business analysis—and how to show it with confidence?In this episode, host Susan Moore talks with trainer, author and owner of Bridging the Gap, Laura Brandenburg, to talk about what it means to deliver value as a business analysis professional. We explore why value goes far beyond documents and deliverables, how confidence shapes our impact, and where AI actually helps (and where it absolutely does not). We also discuss Laura’s new eight step framework from her new book The Value Driven Business Analyst. 🎙️Episode Highlights• What “value” really means in business analysis• Outcomes vs. value (and why it’s not either/or – it’s and)• How confidence affects our ability to lead• The business analysis value proposition: reducing rework and improving decision velocity• The role of AI in business analysis work today• Showing your value inside organizations that “don’t get it”• Let AI take care of the routine tasks so you can focus your time on deeper collaboration and relationship building• Laura’s value driven business analysis framework• Laura’s upcoming 3-part webinar series with IIBA which starts on Feb 18🔗 Resources
·   Connect with Susan on LinkedIn
·     Connect with Laura on LinkedIn
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.

Learn more at ⁠⁠⁠⁠https://www.iiba.org/
#BusinessAnalysis #ValueDrivenBA #CareerConfidence

Are you leaving your business analysis work to chance? Let’s talk about why planning your business analysis work matters more than you think.In this episode, I sit down with Kathy Berkidge, speaker, trainer and business analysis practitioner, to explore one of my favorite topics from the BABOK® Guide—Business Analysis Planning and Monitoring. We discuss why business analysis planning gets overlooked, what a solid business analysis plan looks like, and how it impacts stakeholder engagement and overall project success. Whether you’re working on a massive transformation or a quick enhancement, business analysis planning is a leadership skill that can elevate the importance of your work and how it directly relates to the outcomes of your initiative.🎙️Episode Highlights
• Why planning your business analysis work is critical• Common reasons planning gets skipped• The difference between a business analysis plan and a project plan• How planning strengthens stakeholder engagement• Nine key elements of a business analysis planning canvas• Adapting planning for Agile vs. Waterfall projects• Tips for scaling your plan based on project size

🔗 Resources
· Connect with Susan on LinkedIn
· Connect with Kathy on LinkedIn
· Learn about the 2026 Building Business Capability (BBC) conference
Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications.Learn more at ⁠⁠⁠⁠https://www.iiba.org/#BusinessAnalysis #BusinessAnalysisPlanning #BABOK #IIBA

From agile insights to AI’s impact on business analysis, discover the top Business Analysis Live! conversations that shaped our profession in 2025. In this special end-of-year episode of Business Analysis Live, we’re hitting pause to celebrate the best of 2025. We look back at the top five episodes that got you thinking and inspired new ways to approach your business analysis. Whether you’re curious about agile, the latest standards, or the art of asking great questions, this recap is packed with insights you won’t want to miss. Join me as we reflect on what made these conversations so impactful!
🔗 Resources
 Connect with Susan on LinkedIn

▶️ Watch the Top 5 Episodes
#5  What Business Analysis Professionals Should Know About Agile
#4 How a Framework Transforms Your Business Analysis Approach
#3 AI and the Future of Business Analysis Roles
#2 The New Standard in Business Analysis
#1 How to Ask Good Questions

Business Analysis Live is hosted by Susan Moore, Community Engagement Manager with the International Institute of Business Analysis (IIBA). We talk with business analysis professionals about business analysis topics and answer questions from our live audience. If you enjoyed the episode, don’t forget to hit that Like button, subscribe to the channel, and share it with your friends. Your support helps us keep bringing you great content!

The International Institute of Business Analysis (IIBA) is a non-profit professional association serving the field of business analysis. As the global thought leader and voice of the business analysis community, IIBA actively supports the recognition of the profession, and works to maintain global standards for the ongoing development of the practice and certifications. Learn more at https://www.iiba.org/

#BusinessAnalysis #AgileMindset #FutureOfWork