The power of Data is undeniable. And unharnessed - it’s nothing but chaos.
Making data your ally. Using it to lead with confidence and clarity. Host Jess Cart...
Sharpening Strategic Focus and Leading with Purpose in a Noisy World
How do you know when to pivot or stay on course? The best leaders know the right time to step back, challenge assumptions, and make deliberate choices. In this episode of Data-Driven Leadership, Jess Carter sits down with John Roach, president at Resultant, to talk about his approach to strategic leadership. They discuss how leaders can maintain clarity, reassess priorities, and ensure decisions align with the bigger picture. John also highlights the importance of leveraging technology to automate repetitive tasks, allowing leaders to focus on the highest and best use of their time—creative thinking, problem-solving, and making decisions that drive real impact. In this episode, you will learn: How to determine if your data strategy is still serving your business Why balancing risk vs. innovation is key to long-term success How tech and AI can help leaders focus on high-value work Things to listen for: (00:00) Introduction to the episode with John Roach (02:45) Staying true to your bedrock of goals (06:09) When to reassess strategy and pivot (10:20) How to differentiate signal from noise (14:34) The barbell strategy: balancing risk (18:22) Borrowing ideas from other industries to innovate (21:42) Technology allows us to be more human (25:02) Practical uses of AI at home and at work
--------
30:37
Building a Data-Driven Culture: Lessons from Bumble, Southwest Airlines and More
The most successful companies have this in common: they don’t just have data—they act on it. In this special episode of Data-Driven Leadership, host Jess Carter unpacks key insights from recent conversations with leaders at Bumble, Stanley Black & Decker, Southwest Airlines, and Walker Information. Each company has found a way to use data to support their unique business advantage. Jess discusses how these lessons apply across industries and offers practical ways to think differently about your own data strategy. In this episode, you will learn: How to help your data team deliver real business value The importance of listening to customer feedback Why structured, well-governed data leads to better insights Things to listen for: (00:00) Introduction to the episode with Jess Carter (01:52) Bumble’s 90-day data team strategy (03:36) Walker Information on customer feedback (07:40) Why Stanley Black & Decker treats data as a product (11:48) How Southwest Airlines uses data to put customers first Resources: Love at First Insight: How Data Teams Shape Customer Experience for Smart Growth, with Bumble’s Lina Mikolajczyk Jack Walker Explains How to Improve Customer Experience without Guesses and Assumptions Why Treating Data as a Product Means Alignment and Growth for Stanley Black & Decker Southwest Airlines Builds a Customer-First Culture with Data and Technology
--------
16:10
Southwest Airlines Builds a Customer-First Culture with Data and Technology
Southwest Airlines is renowned for its exceptional customer service, but what’s the secret behind this success? The answer is data. In this episode, host Jess Carter sits down with Southwest Airlines Managing Director of Technology and Business Data Delivery France Grenot. They discuss how real-time analytics and data-driven solutions are at the heart of Southwest’s operations, helping the airline deliver great service, manage unforeseen disruptions, and stay ahead of the competition. You’ll learn what led to Southwest’s bold move to introduce assigned seating and how the airline expertly balances operational efficiency while staying true to its culture of hospitality. In this episode, you will learn: How data powers Southwest Airlines' customer service and operations The value of learning from other organizations with similar values Why customer feedback is critical to shaping business strategies Things to listen for: (00:00) Introduction to the episode with guest France Grenot (05:40) Customer loyalty and hospitality (08:42) Using real-time data for operational efficiency (12:06) Changes to Southwest’s assigned seating scheme (18:05) Using data for pricing and operational decisions (22:31) Sharing best practices with other customer-centric companies (25:34) Customer data privacy at Southwest Airlines
--------
28:49
Improving Student Outcomes Beyond the Classroom with ConnectIndy
A student’s success depends on more than just academic learning; it’s also shaped by their health, access to enrichment opportunities, and the support of their family. In this episode, host Jess Carter is joined by Shaina Cavazos, director of the Office of Education Innovation at the Indianapolis Mayor's Office. They discuss ConnectIndy, a program adapted from Boston College’s City Connects. The program addresses outside factors affecting students' learning potential without putting that burden on teachers. Shaina discusses how every ConnectIndy school has a dedicated coordinator creating tailored plans to connect students and their families with the necessary resources, allowing teachers to focus on classroom instruction. She also highlights how ConnectIndy’s public data dashboard—the first of its kind for City Connects—empowers educators and enables policymakers to make decisions that benefit students holistically. In this episode, you will learn: How ConnectIndy ensures that resources reach students who need them most Why a public dashboard fosters transparency and drives action How Indianapolis is using data to improve the education system Things to listen for: (00:00) Introduction to the episode with guest Shaina Cavazos (03:14) How the City Connects program helps students and teachers (06:09) Early implementation of ConnectIndy (08:51) Empowering donors through ConnectIndy’s dashboard (14:52) Using concrete data to drive change (17:33) Data collection for individual student support plans (18:53) Longitudinal data and continuation of the City Connects program (20:59) Comparing data across different states and programs Resources: ConnectIndy The Office of Education Innovation
--------
28:29
REPLAY: How Data Is Enhancing the Fan Experience with Machelle Noel of the Texas Rangers Baseball Organization
In this replay episode, Jess Carter and Resultant’s Data Modeler, Brittany Goodwin, discuss the importance of laying the right foundation for scalable data success. To start, one must ask the right questions and focus on strategy over tools in order to lay the groundwork for scalable, long-term success. Their conversation sets the stage for insights from Resultant’s Client Success Leader, Brian Vinson, and Machelle Noel of the Texas Rangers Baseball Organization, whose experience mirrors these concepts. Michelle shares how the Rangers leveraged a Strategic Data Roadmap to prepare for their new, state-of-the-art ballpark. She reveals how starting with strategy enabled her team to integrate real-time data for concessions, ticketing, and operations, enhancing both fan experience and business outcomes. In this episode, you will learn: The framework for building a scalable data model with analytics How to use data to address operational bottlenecks in real-time How a partner can transform your data strategy and outcomes Things to listen for: (00:00) An introduction to the episode with Brittany Goodwin (04:00) Start with strategy before selecting tools (06:50) The importance of modular data models for scalability and efficiency (10:49) Finding quick wins with the right data (13:14) Scaling data analytics with the Texas Rangers Baseball Organization (16:27) Strategic data assessment with Resultant (20:14) Real-time reporting for game day operations (23:31) How data helped the Texas Ranges pivot during COVID-19 (27:09) Sharing key insights with stakeholders Resources: A Lot Going on at the Moment: Data and Taylor Swift’s Eras Tour
The power of Data is undeniable. And unharnessed - it’s nothing but chaos.
Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what’s possible. Helping communities and people thrive. This is Data Driven Leadership a show brought to you by Resultant.
Brasil